Amazon Connect the Call Center!

Amazon Connect allows you to tap the very rich library of AWS Services including AI, Natural Language Processing, text to speech, transcriptions and translations!   Your Amazon Connect instance is scalable, resilient and fully redundant in the most widely respect cloud on the planet.  If you can “dream”  it, you can create a call center that meets your exact requirements.   Amazon Connect enables even a non-technical professional the simplicity of configuring an inbound call flow, attaching a phone number, defining agents and operating hours and in less than an hour, you are taking phone calls.

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Our youtube channel has a a complete set of tutorials that explain how to configure a Call Center built on Amazon Connect. One of the benefits of Amazon Connect is the wide range of services available within the AWS cloud to enhance call center functionality. LEX Speech Recognition, natural language processing, BOTS, artificial intelligence, transcriptions and language translations are just a few of the services that a developer can enable in a call center instance.
We previously published a tutorial on LEX so this particular tutorial does not cover the basics. Continue Reading...