February 24, 2009
"SMB Nation is a community of over 35,000 small and medium business (SMB) technology consultants, channel partners, sponsors and resellers. With an impressive 10-year history serving as a trusted advisor and mentor to the SMB consulting and reseller channel, SMB Nation has been able to consistently reinvent itself based upon changing market conditions." SMB Nation did a VoIP survey with NGT.
260 responded (
results here).
These are the services they currently provide:
- Networking infrastructure (91.1%)
- Mobility sales, services, support (52.7%)
- VoIP-specific sales, services, support (44.2%)
- Telephony sales, services, and support (35.3%)
- Line of business applications (35.7%)
- Database development/programming/development (32.6%)
- Web hosting (27.5%)
- Host e-mail (26.7%)
These are the services they will add:
- VoIP sales, service, support (56.2%)
- Security (36.6%)
- Telephony sales, services, and support (28.1%)
- Web hosting, hosted services (25.5%)
It's interesting that Telecom Agents sell circuits and very few want to sell non-telecom services, but VAR's and MSP's are marching in to take over the Agent Arena.