Why Are You Calling Me?

Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

Why Are You Calling Me?

Facebook Messanger is used by 900 million people in form or another (desktop, laptop, tablet, iOS, Android, Windows). Messenger already rolled out voice and video calls via the chat app. "Mark Zuckerberg announced that Messenger already made up 10 percent of all mobile VoIP calls globally," according to TechCrunch. Now you can "start a group VoIP audio call from any group chat." Conference calls started via group chat. There are enterprise software that can't do that.

Slack has video and voice. Snapchat does too. WhatsApp - also owned by Facebook - does too. Office365 does. Apple has Facetime. There isn't anywhere that you can go to get away from voice or video calls.

This means more avenues for ads, robocalls, annoyance and loss of productivity. All of this was supposed to make it easier. (I hope it all comes with a DND (do not disturb) button that is easily found.)

A bunch of UCaaS players are rushing to catch up to Slack by adding threaded group messages, containers and the like to UC&C Presence and IM apps. Here's the problem: I have too many ways for people to contact me!

If I thought I was tethered before (because of a smartphone), now it is far worse.

And the inbox is now inboxes!!! Not just Outlook and Gmail, but Messenger, Slack, twitter, SMS/text. Where did that address or request go? What inbox is carrying that thread?

I not only have too many interruption points, I have too many inboxes. This stuff isn't getting simpler. It is getting more complicated.

Can you imagine discovery during a trial? I need his snapchat, facebook, twitter, gmail, outlook, messenger, office365, skype history, inbox and calls. How long would it take to gather all of that?

Gary Kim writes that telecom is a commodity like sugar. The Next Gen Network isn't a carrier network; it is the Internet. Everything rides over that now. Not the best solution for a reliable, secure network.

With Hosted PBX revenue at around $9 Billion globally (via Gary Kim), then it isn't growing but contracting.

Free P2P voice is taking over where cell phone minutes had ruined the landline business. Texts, email, chat and social media are replacing voice calls. [Even in dating, a form of sales, there is no way to call anyone through a dating app despite technology that could provide for it.

Chat is replacing text. Minutes are declining. Where will the revenue come from?

As they spend CAPEX to build fiber to the premise and to the tower, dropping $40K on a fiber build is not uncommon, how do they get the revenue back? The ROI is long. The ARPU is flat. The only thing changing are the fees. They keep adding more and increasing them. The fee should just be called Margin or Profit.

No idea where this is going, but it isn't getting simpler. The way to interrupt someone is too pervasive. When employees are already working longer hours, distraction avenues have increased. Would be nice if it got simpler.

Related Articles to 'Why Are You Calling Me?'
common sense is super power
Featured Events