Poo-Pooing on CompUSA's SMB VoIP Plans

 

Russell (pictured above) brings up some good points regarding the recent Comp USA SMB VoIP announcement. Shaw is confident that SMBs of the size targeted by CompUSA will go to VARs and alike for their solutions and not retailers. Time will tell, maybe CompUSA will prove him wrong but today I for one agree with Russell.

I know Shift Networks uses VARs and Integrators to drive our hosted VoIP solution into the SMB market. We have been having huge success with this and we are quickly ramping new Canadian dealers, VARs and Integrators daily, if you are one of these - let me know. There is clearly a place for hosted SMB, 5-60 subs looks to be the sweet spot. I attribute much of our success to our high level of service and commitment to our customers. I have a hard time believing that SMBs would receive that level of service from any retailer. Some believe that SLAs are crucial to delivering good service over IP, I don't believe that. Many of the enterprise mobile workforces use cellular phones and depend on them for doing business daily. No one expects an SLA from a cellular provider. What they DO expect is service. If they don't get the service they expect, they are onto the next provider. I can see much the same will happening in hosted SMB VoIP.

It would seem to me that the winners will be the providers/vendors who deliver the best services, features and benefits at reasonable prices.

The opinions and views expressed in comments, blogs, etc. are those of the authors alone and not necessarily those of TMC, TMCnet, or its editors. TMCnet reserves the right to edit, delete, or otherwise make changes to the content that appears on these pages at its own discretion and as it deems necessary.
| 0 Comments

Listed below are links to sites that reference Poo-Pooing on CompUSA's SMB VoIP Plans:

Leave a comment

About this Entry

This page contains a single entry by published on March 21, 2006 1:03 PM.

Aksys to P2P VoIP was the previous entry in this blog.

Spring VON '06 - Wrap-up with Jon Arnold is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

Around TMCnet Blogs

Latest Whitepapers

TMCnet Videos