Please join this complimentary Webinar, “2012: Key Contact Center Trends and Priorities for the Upcoming Year – How you can be ready” live on Tuesday, January 31, 2012 at 11:30 AM EST / 16:30 UK.
This complimentary webinar, sponsored by Interactive Intelligence, will discuss how your contact center can be ready for the newest trends including cloud based solutions, new media and more.
Contact center technology, as well as the dynamics of delivering quality service, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of new media types into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness.
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