This complimentary Webinar, sponsored by TMC, Sprint and Cisco, will help you determine a UC strategy and business case for deployment that aligns with your organizational needs.
Unified Communications & Collaboration can lower costs, streamline processes, and take corporate productivity to new heights. So why aren't more organizations embracing it more quickly?
The answer is in the barriers to adoption faced by so many organizations.
Join our complimentary Webinar, “The Human Face of Unified Communications Learn How Organizations are Integrating Multipoint Video Conferencing with Email, Telephony, Instant Messaging and Presence”, live on Tuesday, July 24, 2012 at 1:00 PM EDT / 10:00 AM PDT
In this complimentary Webinar, learn how leading organizations are enhancing productivity with multipoint video conferencing that plugs into popular UC platforms and interoperates with existing video equipment.
In the United States alone more than 34 million people – nearly the entire population of California – report that they work from home occasionally1. Many more travel routinely and a staggering 83% of information workers spend at least part of their day working outside a traditional office2.
Join our complimentary Webinar, “The New Mobile World: Changing the way You’ll Service Your Customers ”, live on Tuesday, July 31, 2012 at 11:30 AM EDT / 16:30 BST
This complimentary Webinar will discuss how companies can take advantage of the mobile revolution to deliver improved and expanded service experiences for their customers, both inside and outside the contact center.
At the end of last year, there were an estimated 6 billion mobile subscribers in the world. That’s 87% of the world’s population!
Join our complimentary Webinar, “Best Practices for Deploying a Contact Center in the Cloud ”, live on Wednesday, July 18, 2012, at 1:00 PM EDT.
This complimentary Webinar will discuss cloud-based contact centers that continue to gain traction among enterprises as the economic and strategic advantages continue to improve and enterprises outgrow legacy infrastructure constraints.
Don’t miss this opportunity to hear how you can anticipate and plan for potential challenges in implementing a cloud-based contact center and learn what the key determinant is for a successful implementation – without any disruptions to customer service delivery.
What you will learn:
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Join our complimentary Webinar, “Eliminating a Minimum of 100 Wasted Field Service Routes in the Next 90 Days”, live on Thursday, August 9, 2012 at 2:00 PM - 3:00 PM EDT.
This Complimentary Webinar will discuss the best practices developed in optimizing the cost performance of some of the largest field service operations in North America – including lessons learned managing pre-appointment confirmation processes dictating the dispatch of over 75,000 field service employees every day.
Customer no-shows and no-access situations erode the productivity of your field service operation, continually inflate operating costs and negatively impact customer experiences – all in a era where customers have increased choice and where pressures to reduce operating costs are constant.
No matter if your business is repairs, installations, deliveries or other services, you will learn actionable steps that can eliminate a minimum of a 100 wasted routes per day from your field service operation in the next 90 days (minimum 1000 in-field personnel).
Join our complimentary Webinar, “Does Your Call Recording Comply with PCI Data Security Standards? Learn Best Practices for Secure Handling of Customer Payment Card Data ”, live on Tuesday, July 31, 2012 at 2:00 PM EDT / 11:00 AM PDT.
This complimentary Webinar will help to discover how your contact center can comply with Payment Card Industry Data Security Standards (PCI DSS) by adopting best practices that ensure your call recording system eliminates capture of customer cardholder data from processing and storage
CallCopy executives share best practices for handling customer payment card transaction and explain how technical and architectural compliance assessments can determined how your call recording system may be removed from Payment Application Data Security Standards validation.
Join our complimentary Webinar, “Discover how to extend the life of IVR systems: Upgrade to open standards and deliver an anytime any where experience with Visual IVR ”, live on Thursday, July 26, 2012 at 2:00 PM EDT / 11:00 AM PDT.
This complimentary Webinar will discuss how PSS Help provides a complete range of sophisticated software tools and specialty application development and integration services.
Is your organization’s IVR system end-of-life with no vendor support? ProPSS is a proactive maintenance with heartbeat monitoring support program offering a single point of problem resolution across your entire IVR, CTI and PBX infrastructure.
