June 2012 Archives

This complimentary Webinar, sponsored by XO Communications, will discuss how to make sense of hosted PBX offerings and be ready to make the strategic move to Hosted PBX.

The explosion of new hosted and cloud communications offerings can be confounding. With the potential for cost savings and productivity enhancements, adopting the right Hosted PBX solution can make a dramatic impact on your business performance. But Buyer Beware: not all hosted services are created equal. In this webinar, you will learn how to make sense of the array of Hosted PBX offerings and hone in on the key elements to look for in an enterprise-grade hosted solution.

This complimentary Webinar, sponsored by VSS Monitoring, will discuss the most efficient ways in monitoring ROI.

Do you want to reduce the number of tools you manage or maintain – while decreasing the response time for diagnosing outages? Do you want to increase your network visibility coverage and decrease blind spots? Reduce expenses associated with subscriber churn while improving the end-user experience? Learn how you can do more with less.

Register now and join us for “Monitoring ROI”, live on Wednesday, June 27, 2012 at 2:00 PM EDT / 11:00 AM PDT.

This complimentary Webinar, sponsored by Tradeshow Teacher, will discuss how to make your trade show stand out amongst the rest which will greatly improve the quantity and quality of leads.

Trade shows are a critical but resource intensive part of marketing. Often just a little fine tuning of the exhibit plan can make a huge difference and greatly improve the quantity and quality of leads.

Do you want to have more qualified leads? Do you want to make sure your message is heard by the attendees you care about?

This complimentary Webinar, sponsored by Kaseya, will discuss the importance of properly monitoring compliance and mitigate risks through comprehensive policy management and enforcement.

Consistency is the hallmark of an effective, agile organization. With thousands of moving parts, ensuring that every user and every system is being managed consistently is critical.

The laptop logging in from across town should be managed as robustly, as completely and as securely as desktops in the office next door.

This complimentary Webinar, sponsored by iQsim, will discuss the next step in what is needed to increase customer base and revenue streams.

As competition and better consumer protection practices have led to a significant reduction in local and international mobile call costs, existing and new Mobile Termination Operators are looking to add SMS to their portfolio to increase their customer base and revenue streams by providing bulk SMS termination services for applications such as Marketing Campaigns, Voting, Information Provisioning, etc. It is crucial that the infrastructure chosen to implement this service can meet current and future demands to provide the foundations for a secure, competitive and profitable business.

Register now and join us for “Building an Optimized Bulk SMS Termination Infrastructure ”, live on Tuesday, July 24, 2012 at 11:00 AM EDT / 8:00 AM PDT.

Join us for a complimentary Webinar, sponsored by BayBridge, will review how network services spend has become a top business expense and cause for concern over the past decade on Wednesday, August 8, 2012.

Real world issues occurring daily in contact centers can include massive over-time needs, team meeting changes, sending agents home, and more. What if we can lower the drastic real time adjustments by being more prepared? All the while saving the company money.

This complimentary Webinar, sponsored by Sotel Systems, will discuss implementing the SoTel SoSimple SIP Trunking service along with Sangoma Vega Gateways (which feature full failover/failback functionality) to build a truly robust communications environment that can live up to the toughest Business Continuity and Disaster Recover requirements.

For those companies still employing a TDM Communications Infrastructure, reliability and resiliency is assumed. A last-generation TMD IP-PBX connected to the PSTN with either analog or digital telephone lines is simply never expected to fail.

As an IT asset manager you need to know such things as: What policies get applied to which systems?

This complimentary Webinar, sponsored by Alpine Access, will answer  how a 100% home-based virtual contact center can possibly train their workforce and produce high performing agents without being able to “touch” their students.

As a 100% home-based virtual contact center, we are frequently asked “How can you possibly train your workforce and produce high performing agents if you can’t “touch” your students?” Surprisingly, the answer has less to do with the latest technology toys than with what makes for good learning. When you “flip” your classroom from a lecture hall to a practice studio (and throw in the right technology to support it), you can create a virtual training program that delivers more satisfied and higher performing agents, and saves significant dollars. So if you’re faced with improving your training while reducing your costs, don’t flip out, flip your classroom!

This complimentary Webinar, sponsored by Alcatel Lucent, will propose a new solution with the concept of an Application Fluent Network to address the challenges of sustaining a high-quality end user experience in an environment where traffic patterns are no longer predictable and everything converges into an all IP network.

Traditional network infrastructures are being challenged to deliver any service, any content or any application to all workers at any time. Consumerization, mobility and virtualization not only require connecting traditional and new IT resources, but also connecting workers with their own devices to the corporate network.

This complimentary Webinar, sponsored by 8x8, will discuss and show you how a cloud contact center solution can be deployed in under 14 days, and yield a positive return-on-investment in as little as 2 or 3 months.

Feeling trapped with your current call center? Or looking to deploy a brand new contact center from scratch?

This complimentary Webinar, sponsored by Intronis, will review how to successfully support your HIPAA compliant clients on Tuesday, June 26, 2012.

The world of healthcare compliance, with the institution of the High Tech Act of 2009 and the HIPAA Security Rule, navigating the rules and providing great support can be difficult.

Register now for “Make your HIPAA Compliant Clients Successful,” live on Tuesday, June 26, 2012 at 2:00 PM EDT / 11:00 AM PDT.

So you've heard about the cloud, but why should you care? Join the cloud purist himself—Esteban Kolsky, Principal and Founder of ThinkJar—to learn all about the benefits of the cloud. This webcast will be based on Kolsky's 4 part white paper series written exclusively for SugarCRM. Learn why Kolsky believes in deploying true cloud architectures throughout the world to experience the many benefits of the model: lower cost, elastic flexibility, faster operations.

This complimentary Webinar, sponsored by InfoCision, will review how a couple quick ticks of the clock can mean the difference between keeping or acquiring a new customer or losing them to a competitor on Tuesday, June 12, 2012.

As more and more people adopt the Internet as a standard method of communication, providing a superior customer experience is imperative in this world where consumers want everything NOW! Web-generated leads and inquiries have doubled or even tripled in the last couple years.

This complimentary Webinar, sponsored by Alsbridge, will review how network services costs have become a top business expense and cause for concern over the past decade on Wednesday, June 6, 2012.

Network services (including voice, data, internet, wireless, local, access, international and managed services), typically account for three to six percent of overhead and have a significant impact on your business operations.

While network is viewed as a commodity, it's a high value commodity with thousands of different rate elements. With network services pricing continuing to decline year over year, have you considered your sourcing and benchmarking strategy to ensure you are not currently overpaying?