New ExpressCRM Platform From Voxeo

I was fascinated to see this release on TMCnet about a new CRM offering from Voxeo:

Blogs, IM, VOIP IVR, and Speech Power New Voxeo ExpressCRM Platform

The release describes a next-generation customer interaction platform that I was eager to learn more about. I especially wanted to know how Voxeo had integrated blogging into the product, as I have read some interesting things about blogging as a knowledge-management tool. Oddly, when I went to Voxeo's Web site, I couldn't find any mention of ExpressCRM!

This excerpt describes the core technology of the new platform:

"Voxeo’s ExpressCRM platform is based on the BizBLOG engine. Created and field-tested by Voxeo over the last two years, BizBLOG is a scalable, secure, Blog content engine leveraging Java J2EE, SQL data replication, RSS syndication, and an XML-based extension API."

AB -- 3/8/05

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March 8, 2005 6:11 PM |