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(Malay Mail Via Thomson Dialog NewsEdge) MOTOROLA, Inc announced that Sunlight Radio Taxi has installed more than 1,000 Motorola mobile radios in its cars as the taxi operator moves toward the creation of its own two-way radio private communications network.



"To gain a competitive edge and enhance our customer service, we needed to improve our overall communications and network reliability," said Sunlight Radio Taxi Services Sdn Bhd executive director Abdul Jalil Maarof.

"Using disparate radio systems simply hamper the drivers' communications, resulting in lost business opportunities.

Hence, it became clear that it was imperative to standardise our in-vehicle radio system to achieve optimal communications with our Radio Call Centre." The implementation, which also involved Motorola Malaysia local system integrator, Teknik Johan Telecommunications Sdn Bhd, was carried out in stages over nine months.

In addition to installing Motorola's GM338 mobile radios, Sunlight also installed three Motorola's MC2000 Desktop Controllers to support command and control at Sunlight's 24 hour Radio Call Centre and two Motorola's MTR2000 repeaters fixed on different sites to enhance the overall communication network coverage.

"We were quick to provide Sunlight with a resolution that best suited their business-critical environment," said Motorola director of distribution (South Asia, Networks & Enterprise) Albert Wong.

"For instance, the GM338's MDC1200 signaling ability offers safety and security benefits to both drivers and operator.

"It allows the Call Centre to receive emergency signal when a driver is in distress.

It also remotely disables a radio when it is compromised.

The MC2000, on the other hand, enables seamless command and control from the Radio Call Centre required to enhance their day-to-day operations." The Sunlight KBK Group of Companies has a total fleet of about 2,000 taxis at Klang Valley, contributing more that 10 per cent market share of the taxi vehicles in Klang Valley and another 200 taxis at Johor Baru.

The Group caters to both the premier and economical taxi market segment.

The Group operates a state-of-the-art 24 hour radio call centre in Bandar Baru Sri Petaling and Johor Baru providing a comprehensive 3 channel communication in English, Bahasa Malaysia and Mandarin languages for the commuters and taxi drivers.

The Sunlight Group is also the first centre in Malaysia to offer on-line connection for quick taxi bookings and advance bookings.

Visit www.sunlighttaxi.com for more information.

Copyright 2006 The New Straits Times Press (Malaysia) Berhad. Source: Financial Times Information Limited - Asia Intelligence Wire.
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