4 result(s) displayed for ip contact center (1 - 4 of 4):

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

The Importance of Communications

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...

Posted on June 21, 2008 5:07 PM

Altitude Software

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle...

Posted on November 2, 2006 8:14 PM

Cacti

When IP based call centers first came of age there was a challenge presented in how to record VoIP calls and further, where to record them. I met a number of call center companies at TMC’s VoIP Developer show who...

Posted on April 12, 2006 12:53 PM