Category: FOW

Employees Say 34% of Meetings Are A Waste of Time

Employees Say 34% of Meetings Are A Waste of Time

Many of us know this intuitively but sometimes it’s nice to see market research reinforce what we know already. According
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Kustomer Embraces Future of Work with AI and ML Upgrades

Kustomer Embraces Future of Work with AI and ML Upgrades

We told you back in May Kustomer was reinventing CRM: “We are like Salesforce but 20 years newer and 20
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Edify Gets $10M to Revolutionize the Contact Center

Edify Gets $10M to Revolutionize the Contact Center

Having been in the contact center space since before it was called call center or “anything center,” we tend to
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Cortical.io and Xilinx Bring NLU Supercomputing to Enterprise Apps

Cortical.io and Xilinx Bring NLU Supercomputing to Enterprise Apps

Cortical.io says they deliver AI-based Natural Language Understanding (NLU) solutions which are quicker and easier to implement and more capable
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83% Want Messaging in Customer Support

83% Want Messaging in Customer Support

A new Helpshift survey supports what many of us think but goes a lot further. It says 83 of people
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NextOrbit uses AI and ML to Help Retailers Optimize Profit via the Future of Work

NextOrbit uses AI and ML to Help Retailers Optimize Profit via the Future of Work

Retailers and e-commerce vendors share many, similar challenges such as unsold inventory and determining what optimal pricing is based on
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Facebook Buys Servicefriend for the Future of Work

Facebook Buys Servicefriend for the Future of Work

Future of Work (FoW) is the overarching term which describes how society will stay productive in the days ahead. There
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Lifesize Touts Future of Work, Ease-of-Use and Interoperability as Reasons for Growth

Lifesize Touts Future of Work, Ease-of-Use and Interoperability as Reasons for Growth

We first started covering Lifesize in 2007 with a piece which described the company’s near-telepresence solution at a fraction of
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Highfive Video Collaboration Platform Connects Across Any SIP-Enabled Meeting Platform

Highfive Video Collaboration Platform Connects Across Any SIP-Enabled Meeting Platform

Dealing with numerous collaboration and conferencing platforms can be a productivity drain as well as a security risk. Often companies
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Botsify, The Chatbot Company That Doesn’t Require Programming

Botsify, The Chatbot Company That Doesn’t Require Programming

The growth of the chatbot market will continue its meteoric rise to $5.63 billion by 2023. We consider chatbots to
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