Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
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quality monitoring tag

Drill down on quality monitoring search:

1 result(s) displayed for quality monitoring (1 - 1 of 1):

Call Center Quality

recently had a conversation with executives at TeleDirect International about how measuring call center quality is an important part of managing a successful call center operation. This is an important issue as IP communications has allowed contact centers to become...
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