17 result(s) displayed for xml (1 - 17 of 17):

Aspect Buys BlueNote Networks

Why would Aspect, a company which is the largest pure-play contact center equipment and software player in the world buy BlueNote Networks? I am glad you asked. I had met with Aspect execs about this deal a month or so...

Posted on July 9, 2008 5:30 PM

Podcast: Siemens Dana Rasmussen

Telepresence seems to have come out of nowhere and taken the market by storm. Couple this innovation with UC and you have disparate solutions which work very well with one another. To discuss these and other important issues in the...

Posted on June 30, 2008 5:11 PM

Nortel's Customer Experience 2.0

Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today....

Posted on March 23, 2008 8:49 PM

Google's Application Upgrade Feed

Google applications have been upgraded these past years and many times these updates are done quietly as they are software as a service SaaS applications and as such it wasn't obvious that people needed to know about these upgrades. At...

Posted on March 13, 2008 8:15 PM

TMCnet Services

In an effort to allow TMCnet readers easy access to the breadth of TMCnet services such as the personalized MyTMCnet and TMCnet Mobile, TMCnet has launched a new TMCnet Services page which will allow you to instantly access the...

Posted on March 3, 2008 11:57 AM

Google Reader: Time to Switch

I am slowly becoming more and more of a Google convert and the reason is exactly the one they were hoping for.   My first RSS reader was actually called RSS reader and located at rssreader.com. A while back I...

Posted on December 25, 2007 10:07 AM

Microsoft UC News Update Here is the news you should be aware of regarding Microsoft’s Unified Communications push so far:   Tom Keating   Drag-and-drop Conference Calls = OCS 2007 Success? SAP Duet to leverage Microsoft OCS 2007 Rich Liveblogging...

Posted on October 16, 2007 2:43 PM

LiveVox

I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space.   LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is...

Posted on September 6, 2007 6:20 PM

Excendia

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the...

Posted on September 6, 2007 5:51 AM

Grandstream

Grandstream Networks Seeks Growth in SMB VoIP   The SMB VoIP market shows no sign of slowing down and so many companies are vying to get a piece of this market which is projected to grow for many years...

Posted on August 13, 2007 8:40 PM

Touchstone Technologies

I recently had the opportunity to ask Touchstone Technologies CEO Mark Stacy about his business and the direction he is taking the company.   Touchstone is a Hatboro Pennsylvania based test and measurement company specializing in software-based solutions for active testing...

Posted on August 11, 2007 12:39 PM

Microsoft Pushes into Communications and Beyond

Here is my August 2007 Publisher’s Outlook for Internet Telephony Magazine. It may be one of the longest pieces I have written in a while and it was great fun to put together and hopefully is something you will appreciate....

Posted on July 23, 2007 11:08 PM

PhoneGnome

Is PhoneGnome from Televolution the ultimate CLEC 2.0 Enabler?   We know the story all too well. Thousands of CLECs backed by the venture capital market flooded the telecom space in the hopes of all becoming the next AT&T. The...

Posted on June 19, 2007 7:27 AM

Shunra

Developing applications for local computers is one thing but once you factor in the latency generated by wide area networks you can significantly reduce productivity if users are forced to wait for painfully slow applications to refresh screens and provide...

Posted on June 18, 2007 6:53 AM

Solace Systems

Yet another Terry Matthews company I recently visited is Solace Systems who provides products for service providers and large enterprise customers. The company is in the value-added services routing system business and in case you are wondering what this means...

Posted on January 7, 2007 9:52 PM

RSS in your IM

If you need to get up to the minute updates on your RSS feeds such as this one from Dan York (which alerted me to this story), you want to check out the RSS Robot which takes an RSS feed...

Posted on October 30, 2006 10:49 AM

Measuring Web Traffic

BusinessWeek has a good article discussing web metrics and it seems based on this article that all methods for measuring web traffic are flawed in some way. The article mentions some of the current ways to measure web traffic are...

Posted on October 18, 2006 10:23 AM