Green Blog
| Helping environmentally-conscientious business leaders choose environmentally-friendly solutions.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Nokia, Backed by Mayor Bloomberg’s Office, Launches Mobile Device Recycling Campaign in New York City

October 4, 2007

In its ongoing effort to get consumers to recycle their old cell phones -- as opposed to just tossing them in the trash -- Nokia has called in the big guns. Today the company announced that New York City Mayor Michael Bloomberg is backing its campaign to get New Yorkers to bring their used cell phones to recycling locations or mail them in for recycling.

In a statement issued today, a representative of Mayor Bloomberg’s office commended Nokia’s recycling program and urged all New Yorkers to get involved.

"We applaud Nokia's effort to encourage the proper recycling of unwanted electronics," said Rohit Aggarwala, director of the Mayor's Office of Long Term Planning and Sustainability. "We hope that every New Yorker will join in and be a part of this effort."

The publicity campaign is to promote the recycling of consumer electronics in advance of America Recycles Day, to be held Nov. 15. New Yorkers, and in fact all consumers, are urged to turn in their old cell phones and cell phone batteries at any Nokia Flagship Store.





Rackspace Survey: Businesses Willing to Pay More for Services from 'Green' Vendors

October 2, 2007

Consumers and businesses these days are paying more and more attention to the impact their actions have on the environment. The “green technology” segment of the “green” movement—and the topic of this blog—includes everything from fuel-efficient cars to software the helps people telecommute.   On today’s menu: the efforts data center companies are now making to create “greener” operations by reducing power consumption. Last month, Rackspace Managed Hosting got curious to see how much businesses really care about the “greenness” of the service providers they choose.

Bush Warms to Green Funding

September 28, 2007

President George Bush today proposed the creation of an international fund to finance research into clean-energy technology. He announced that U.S. Treasury Secretary Henry Paulson would reach out to other governments soon to discuss next steps.   Speaking at a White House-sponsored climate change conference, the president urged the global community to set targets for curbing emissions, but stopped short of accepting the mandatory limits proposed in the Kyoto Climate accord.   Bush has long contended that the Kyoto agreement is not in the best interest of United States financial policy.   “We share a common responsibility to reduce greenhouse gas emissions while keeping our economies growing,” the president said. “Each nation must decide for itself the right mix of tools and technology to achieve results that are measurable and environmentally effective.”   Just before Bush took to the podium, administration staffers handed out a booklet to the assembled media that emphasizing that the president was serious about the issue.   The handout contained the following statements:
  • Myth: The president refuses to admit that climate change is real and that humans are a factor.
  • Myth: The U.S.

IBM Dishes on Big Green Innovations

September 26, 2007

Intel's Catchy Green Slogan

September 26, 2007

Green Technology and IP Communications

September 11, 2007

Codian

September 7, 2007

As of the publication date of this interview with Codian’s Simon Downey, Norway-based video conferencing giant Tandberg announced that they are acquiring the high-definition (HD) video conferencing gear maker for $270 million in cash and stock. The deal, which is expected to enable Tandberg to more rapidly pursue current opportunities within its core videoconferencing and telepresence markets, is expected to close in the third quarter of 2007.   Codian designs and manufactures advanced video conferencing products, which include Multipoint Control Units, ISDN gateways, Video Conference Recorders and Streaming Servers.   Rick Snyder, President of TANDBERG Americas, is scheduled to kick off the Green Technology World Conference program with a keynote address in Petree Hall D at the Los Angeles Convention Center in Los Angeles, CA, on Tuesday September 11 at 9:00am.   Snyder plans to describe in practical terms how adopting a strategy to reduce carbon emissions can increase a company’s brand value, driving competitive advantage.   “The key to engaging enterprises in the environmental movement is to identify CO2 reduction programs that can be implemented easily, do not sacrifice productivity, and demonstrate measurable ROI for an organization,” explained Snyder. “I am looking forward to sharing the experience of our customers who are reducing their carbon footprint by eliminating unnecessary business travel and implementing visual telecommuting programs.”   While we will no doubt hear more about the two companies as the acquisition progresses, I’d like to share this interview I conducted with Simon Downey, senior product direct at Codian, about telepresence and the evolution of the IP communications space in general.   Downey will be presenting during the upcoming ITEXPO as part of a panel discussion titled The Dawning of Telepresence.

Green Technology World Conference is Here!

September 7, 2007

I’m really looking forward to my trip out to Los Angeles tomorrow for next week’s Green Technology World Conference. We’ve assembled quite a lineup for this inaugural event, and I’m excited about moderating several panels at the event: one on the Greening of the Datacenter and one on the Future of Green Technology. This is going to be good!   Rick Snyder, President of TANDBERG Americas, is scheduled to kick off the program with a keynote address in Petree Hall D at the Los Angeles Convention Center in Los Angeles, CA, on Tuesday September 11 at 9:00am.   Snyder plans to describe in practical terms how adopting a strategy to reduce carbon emissions can increase a company’s brand value, driving competitive advantage.   In case you haven’t yet heard, TANDBERG has acquired high-def videoconferencing gear maker Codian for $279 million in cash and stock.   The reason I’m all over TANDBERG this morning is I’m very impressed with the company’s commitment to educating the market on how green technologies can help lessen everyone’s impact in the environment.   I urge you all to take a look at the company’s green Web site at www.seegreennow.com.   In addition to providing a series of five steps to reduce your carbon footprint, TANDBERG provides several links that will help Web site visitors to:  
  • Understand your impact on the environment
  • Increase your awareness of green issues
  • Do more by getting your workplace involved
  • Learn how companies are taking action
  I hope to see you at next week’s Green Technology World Conference!   Registration for the event is open now.

Ultracapacitor

September 7, 2007

Digital Realty Trust Releases Green Study

September 6, 2007

Digital Realty Trust released the results of a study looking at senior decision makers in North American corporations who are directly responsible for strategy, planning and technology evaluation for datacenter operations.   According to Chris Crosby, Senior Vice President at Digital Realty Trust, “Our goal for this survey was to determine whether the greening of the datacenter is a passing fad or represents the emergence of a deeper trend in technology that will permeate the industry for years to come.”   Among the findings announced by Digital Realty Trust, 55 percent of companies polled have already established a detailed green datacenter strategy, more than 80 percent of companies polled confirmed that their green datacenter strategies go beyond computers and servers but also include facility design and operations and more than 60 percent of respondents project that having a green datacenter strategy will become an important factor in their vendor selections over the next 24 months.   Further, 73 percent of respondents  said that there is no clear industry standard for what meets the criteria of being a truly “green datacenter.”   “These data points indicate that green, energy-efficient datacenter trends have been adopted more quickly and more deeply than previously believed,” said Jim Smith, Vice President of Engineering at Digital Realty Trust.   Smith will be participating in a panel discussion titled “The Greening of the Data Center” at the upcoming inaugural Green Technology World Conference on Tuesday, September 11 from 3:15 to 4:00 pm in the Los Angeles Convention Center. Registration for the event is now open; click here to sign up.
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