Tag: crm

SugarCRM Acquires Node Inc. for Deep Learning and the Future of Work

SugarCRM Acquires Node Inc. for Deep Learning and the Future of Work

One of the definitions of the future of work is increased use of AI to make better corporate decisions. Just
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SupportLogic Raises $12 Million for its AI-Powered Support Platform

SupportLogic Raises $12 Million for its AI-Powered Support Platform

Our favorite definition of future of work is AI enabling workers to become more productive and efficient. Just like Microsoft
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Who Was First in Multicloud?

Who Was First in Multicloud?

Having been in and covering the call center space since the 1980s, before the term call center was invented, we
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Sprinklr Integrates with ServiceNow CSM

Sprinklr Integrates with ServiceNow CSM

Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
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Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
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OwnBackup Gets $50M to Help Protect Critical SaaS Data

OwnBackup Gets $50M to Help Protect Critical SaaS Data

People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
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Directly Gets $11 Million for Customer Experience and Future of Work

Directly Gets $11 Million for Customer Experience and Future of Work

Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
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Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS —  Increased Customer Inquiries, Complex
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SugarCRM Launches Sugar Integrate to Eliminate Data Silos

SugarCRM Launches Sugar Integrate to Eliminate Data Silos

CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
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PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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