Tag: crm

Sprinklr Integrates with ServiceNow CSM

Sprinklr Integrates with ServiceNow CSM

Millennials + Gen-Z make up more than half the world’s population, and they’re using social to post billions of messages,
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Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

Customer Intelligence Platform Zeotap Grows 431%, Raises Oversubscribed Series C at $42M

One of the biggest challenges in the customer intelligence space is finding a privacy-compliant way to overcome identity resolution issues
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OwnBackup Gets $50M to Help Protect Critical SaaS Data

OwnBackup Gets $50M to Help Protect Critical SaaS Data

People assume that if it’s in the cloud, it’s protected. But for most SaaS apps like Salesforce there is a
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Directly Gets $11 Million for Customer Experience and Future of Work

Directly Gets $11 Million for Customer Experience and Future of Work

Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
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Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS —  Increased Customer Inquiries, Complex
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SugarCRM Launches Sugar Integrate to Eliminate Data Silos

SugarCRM Launches Sugar Integrate to Eliminate Data Silos

CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
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PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

Eight months ago we shared how impressed we were with MessageBird and what they were doing – M&A, adding new
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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Exclusive Interview With New Ribbon CEO Bruce McClelland

Exclusive Interview With New Ribbon CEO Bruce McClelland

It has been a wild ride for Ribbon Communications, a global software leader in secure and intelligent cloud communications. The
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