Tag: crm

Directly Gets $11 Million for Customer Experience and Future of Work

Directly Gets $11 Million for Customer Experience and Future of Work

Directly, a leader in customer experience automation, today announced an additional $11 million in new funding, expanding the $20 million
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Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

Customer Service Inquiries up 17% Since Pandemic says Kustomer Survey

NEW DATA FROM KUSTOMER REINFORCES THE CRITICAL ROLE OF CUSTOMER SERVICE DURING THE COVID-19 CRISIS —  Increased Customer Inquiries, Complex
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SugarCRM Launches Sugar Integrate to Eliminate Data Silos

SugarCRM Launches Sugar Integrate to Eliminate Data Silos

CRM and CX leader SugarCRM announced today the launch of Sugar Integrate, to help companies more easily and efficiently integrate with
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PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

PCI Pal Helps Companies Reduce Risk and Stay Compliant When Taking Credit Cards

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard designed to create an additional level of protection for card
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MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

MessageBird Flies into Customer Service with Inbox.ai, The Slack for External Communications

Eight months ago we shared how impressed we were with MessageBird and what they were doing – M&A, adding new
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New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

New NovelVox Agent Desktop and CTI Connector for Cisco Call Manager

For over 11 years, NovelVox has developed flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys,
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Exclusive Interview With New Ribbon CEO Bruce McClelland

Exclusive Interview With New Ribbon CEO Bruce McClelland

It has been a wild ride for Ribbon Communications, a global software leader in secure and intelligent cloud communications. The
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LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

LumenVox Advanced Biometric Authentication Suite Version 8 Arrives

Recently we broke the news on the Aculab biometric solution which could shave 30 seconds off authentication per call. This
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Content as a Product – Core to B2B Sales

Content as a Product – Core to B2B Sales

By Thomas B. Cross techtionary.com SalesForce put out this interesting though really too long of a paper called B2B Marketer’s
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Kustomer Gets $60M for Self-Described 20-Year More Modern Salesforce

Kustomer Gets $60M for Self-Described 20-Year More Modern Salesforce

Kustomer, the enterprise customer service platform, today announced its Series E round of funding of $60 million,  which is their 4th round of
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