Tag: crm

Tom Siebel and Digital Transformation, Will History Repeat?

Tom Siebel and Digital Transformation, Will History Repeat?

The customer relationship management market really started around 1984 when Salemaker and Telemagic burst onto the scene allowing a PC
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Tealium Continues Customer Data Orchestration Push With Funding, Hires

Tealium Continues Customer Data Orchestration Push With Funding, Hires

It’s been a wild ride for Tealium -we started covering them as far back as 2008 when we wrote about
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Salesforce Acquires Tableau for BI and Data Visualization

Salesforce Acquires Tableau for BI and Data Visualization

The Salesforce ecosystem continues to grow and add value to customers – allowing them to get more out of their
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Troops Lands $12M for Future of Work Sales Slackbot

Troops Lands $12M for Future of Work Sales Slackbot

Collaboration is an essential ingredient in the Future of Work and bringing better collaboration and automation to sales teams drives
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IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson Ads Builder Enables Unique Consumer Conversations

IBM Watson is no stranger to chatbots as it works with a number of leading contact center companies to provide
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Pareteum Power 2019 Live Blog

Pareteum Power 2019 Live Blog

12:53 pm EST: We are about to kick off. Here is some background on Pareteum: Video Interview we had with
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ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

ItaQuod Structured CRM Turns Companies into Data-Driven Selling Machines

The sales team in every organization amasses crucial information about the market they serve yet it is quite challenging to
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Kustomer Reinvents CRM

Kustomer Reinvents CRM

Kustomer calls itself a next-generation customer management platform for the people-first enterprise, in other words, the CRM for the future.
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Airline CRM

You I don’t mean to complain about the airlines and unless I have a terrible experience somewhere I hate to
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A Look inside the Call Center

What is happening in today’s call center could be surmised up by a recent survey by Witness Systems discussed in
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