Jim Machi : Industry Insight
Jim Machi

ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is...

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HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

May 26, 2015

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is definitely a show in transition since its core customer base, telecom wholesalers, are stressed out.  That is, voice wholesale minutes are now intensely competitive—and even potentially declining—due to a slowdown in growth. As a result, voice wholesalers are trying to figure out how to address this issue in order to continue thriving. 

Advancing Texting for the Contact Center

May 19, 2015

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue.  These use cases will be similar to many years ago when the “call” center transformed into a “contact” center due to customer interactions taking place over the Web.  In other words, it’s the story of the mobile on-ramp to the Internet.

Texting and the Contact Center

May 12, 2015


I’ve periodically written about the changing contact center, from speech analytics to WebRTC, multiple times. Another interesting trend emerging is the use of text messaging within the contact center. It is a bit of an old-school method, but text is an efficient and direct way to deliver information to customers. In fact, a widely quoted statistic from a 2014 Harris Poll survey indicates that 64 percent of consumers with texting capabilities would prefer to use texting over voice as a customer service channel.


May 5, 2015


An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not only mobile operators, but also fixed and converged service providers, cloud operators and application service providers.

A multilateral IP service hubbing arrangement enables a service provider to connect to multiple termination providers through one single connection between, facilitated by an IPX operator. What that effectively allows the service provider to do is to deliver end-to-end services to its customers without the need to establish individual bilateral connections and agreements with each of the hundreds of fixed and mobile operators around the globe. However, bilateral arrangements are also supported through an IPX, in case that particular interconnection model makes the best sense. 


NFV vs. SDN

April 28, 2015


I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted to expand on that. It is definitely still true, but being at Mobile World Congress crystallized my thinking on this subject.

First NFV is about providing virtual network functions.


Country Music and Wi-Fi Offload

April 21, 2015


This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside of Dallas, Texas.  If nothing else, this certainly represented the most cowboy boots in one place I’ve ever seen.

So why am I writing about this?  Well, I have AT&T service and as I approached the stadium I got a text message that said “AT&T Wi-Fi is active near your location.


The NFV End Game Part 2

April 7, 2015

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry.  Some large players that have end-to-end solutions will need to change if they want to survive.  This is easier said than done.

First of all, assume some of what the large players have is “best of breed”. 

The NFV End Game and Ushering in a New Wave of Players

March 31, 2015

The clock is ticking and it’s about to strike midnight.  NFV will usher in an era of change for the telecom industry yet again.  The players will change, just like they changed with the ushering in of VoIPNortel is no more, Alcatel and Lucent merged, and Cisco, Microsoft, Oracle, Apple and others emerged as huge telecom players.

SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

March 24, 2015

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to get home for the fantasy baseball draft.  Everyone is scattered across the country and uses different methods to call in – people call in from POTS phone, though not as many as the year before, some are on a laptop at home, some have a nice tablets on LTE networks, some are on cellphones, and a few have smartphones over Wi-Fi at a coffee shop. 

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