Jim Machi : Industry Insight
Jim Machi

Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Speech Analytics - Data Mining Those Recordings

August 26, 2014

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech / Voice Analytics is really taking off.  Voice analytics is basically taking all the recording that is going on, and analyzing that information into more structured and reportable formats.  In the past, we called this “data mining”. 

VoLTE Versus WebRTC: I didn't know it was a battle

August 19, 2014

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will win.” Those who believe that there has to be a concrete winner and loser in this debate say so because WebRTC is over-the-top content (OTT),while VoLTE is carrier supported.

I do not necessarily see it that way. In my opinion, WebRTC is a way for voice and  video to be integrated into communications applications. Sure, you can make a WebRTC point-to-point VoIP call, which technically would compete with a VoLTE call, but WebRTC really comes down to the apps.

Modems? In This Day and Age?

August 13, 2014

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your digital or analog line, and literally place “calls” to the Internet. Nowadays, we either use Wi-Fi or some other type of broadband connection. But in the early days of the Internet, connecting through a modem was the only option.

Internet Telephony Expo: Still Relevant?

August 5, 2014

I’ve attended the ITExpo for many years, and lately I’ve been asking myself, “Is this event still relevant?” At one time, ITExpo stood for Internet Telephony Expo and well, long gone are the days when we need special conferences to learn about VoIP. This year’s event is taking place in Las Vegas next week, and while I like Vegas, do I really want to be there when it’s 112 degrees?

The answer is yes. Despite the heat, I’m looking forward to speaking at the ITExpo next week because I’m confident that it’s still a relevant event.

Mobile fax? Why do you need that?

July 29, 2014

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually increasing, especially in the areas of fax over IP (FoIP), fax service and computer-based faxing. In fact, the fax industry is predicted to grow to $2.795 million by 2018.

One new technology that’s taking off is mobile fax, which, as the name suggests, involves using your mobile phone as a fax machine.

When Does WebRTC Need a Media Server? Reason #7

July 22, 2014

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server. Last week, I wrote about reason number six: processing of the media stream. This week, I’ll discuss reason number seven, which deals with machine interaction.                                                 

When Does WebRTC Need a Media Server? Reason #6

July 15, 2014

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper about seven situations in which WebRTC would need server-side media processing. Written by Tsahi Levent-Levi, a leading blogger at BlogGeek.me and WebRTC activist, the white paper gives a great overview and unique point of view about why media servers matter.

In the next few weeks, I will explore some of the seven reasons from Tsahi’s white paper. Today we’ll dive into reason number six: processing of the media stream.

The Top Five Tips for Transforming Your Legacy Switching Environment

July 8, 2014

Softswitches, once bastions of the “new” IP telecommunications environment, are now regarded as legacy equipment in some circles. Replacements to full IP multimedia system (IMS) environments are still in full swing, but that takes capital and operational expenditures (CAPEX and OPEX). Upgrading your old softswitch to a modern one can be a better way to go for many carriers. Why?

NFV and SDN: Diameter Signaling Controllers Join the Best of Both Worlds

July 1, 2014

 

In the Heavy Reading white paper, “Control Plane Orchestration: The Evolution of Service Innovation Attributes,” analyst Jim Hodges writes that the telecom industry has never before simultaneously experienced two foundational disruptive technology trends that are complementary. What is he talking about?

TADHack: Adding the Human Element to Communications

June 24, 2014

A few weeks ago, I attended a new developer show in Madrid called TADHack. It’s a smaller event and very different from the average conference. As soon as I walked into the venue, I noticed this weird green hue, kind of like I was in the Wizard of Oz. It had the feel of a nightclub, which was fitting since the developers were hacking late into the night.

TADHack is geared toward communications and voice developers, particularly over-the-top (OTT) communications app developers.

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