Jim Machi : Industry Insight
Jim Machi

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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SIP Trunking Options for Mixed Networks

September 19, 2017

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

But there are other options for interfacing your enterprise with a SIP trunk. Certainly, an SBC is a great choice if you have SIP throughout your network. 

Using Chat Programs for Payments

September 12, 2017


Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

But there is an increasing trend to use chat platforms to perform financial transactions. 

IoT and Real-Time Communications Convergence (Part 2)

September 5, 2017


In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

The graphic above shows potential intersections between IoT and video real-time communications. 

How Will Artificial Intelligence Be Used In the Contact Center?

August 29, 2017

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

A natural evolution from an IVR is utilizing AI and chatbots.

IoT and Real-Time Communications Convergence (Part 1)

August 15, 2017

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right. 

MVNO's Need Their Own Infrastructure To Differentiate

August 8, 2017

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation.

Future of the Multifunction Peripherals (MFP)

August 1, 2017



MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

WebRTC for Business People - Update

July 25, 2017


Three or four years ago, when WebRTC was still a strange concept, Tsahi Levent-Levi wrote a paper called “WebRTC for Business People.” That paper helped a fledging community of application developers, vendors, service providers, and enterprises understand WebRTC.  He has updated that paper now in 2017 and you can obtain it here

There are quite a few nice tidbits in that paper, one key one being that WebRTC as a spec is still being standardized at the W3C and IETF.  

Unified Communications in the Cloud

July 18, 2017

A couple of weeks ago, I explored the migration to Unified Communications and gave my point of view about how the migration is somewhat determined by economics and the fact that enterprises have already set in place communications systems that have been paid for and work.  But let’s say that you as an enterprise have determined the time is right to move to UC.  Should it be premise-based or cloud-based?   Some enterprises are worried about losing control and want on-premise equipment. 

What Should the Next Generation SBC Be Able to Handle?

July 11, 2017

It’s strange to be writing about a next generation SBC, given that it seems only yesterday that SBCs came to the fore.  But alas, SBCs have been around for over 15 years now. The original SBC functions that were there to support peering for IP – IP networks, such as connectivity in the form of IPv4-IPv6 interworking, NAT traversal, and SIP protocol translations and security in the form of DoS support, toll fraud, signaling encryption, and packet protection are still very much important, but the SBC has been asked to do more these days.  So if you have an SBC from the “old days” it’s likely not pulling its weight.

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