ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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ITEXPO East 2011 Kickoff

February 1, 2011

InIn Cloud Communications Event Pic at ITEXPO

February 1, 2011

ITEXPO East 2011 Rumors so Far

February 1, 2011

ITEXPO here in Miami officially starts tomorrow but there are already lots of talk and rumors of note.

First off is the FCC may give credence to the notion next month that POTS needs to die. The carrying costs of this legacy network are massive and the 5ESS switches are 30 years old and you have to get the spare parts from eBay. 911 is a reason to not kill POTs but some predict that if the FCC gives a 10 year deadline for the death of POTs, the telecom network equipment market will see a surge in business which may even rival Y2K times.

Also, Arunis Chesonis the CEO of PATEC is in India and may be working on a deal with an Indian telco or a possible acquisition. Maybe a sale? We'll see.

Moreover, the voice peering market is saving more that $250M/year for cable companies and others.





You Know You're in Miami When #ITEXPO #Lamborghini

February 1, 2011

Telecom One-on-One Reception at ITEXPO

February 1, 2011

SIP Trunking Pre-Conference Session at ITEXPO E 2011

February 1, 2011

ITEXPO East 2011 Setup, Video Studios

February 1, 2011

4GWE Regulatory Live Stream From ITEXPO Friday

February 1, 2011

Check out the free live stream of the Regulatory 2.0 event on Friday Feb 4 Live From ITEXPO East 2011/4GWE. The event is sponsored by AT&T and the live stream is sponsored by Google.

Logon between 9 a.m. to 1 p.m to hear top people from NTIA, Google, AT&T, Microsoft and more. Carl Ford promises "This is not your father's telecom event" and here is the live stream for mobile devices and desktops.

  We're sorry.



360networks Upgrades IP Network

February 1, 2011

There are several service providers participating at ITEXPO, including 360networks. I'm told Randy Muench, President of CFN Services Wireless Division, 360 Networks is speaking at one of ITEXPO's 4G conference sessions. Today 360networks announced they've upgraded their IP network, which they claim will improve customers’ transit economics of scale and network performance

360networks is a facilities-based wholesale provider of Private Line Transport, Ethernet, IP, VoIP and Local Access services. With this upgrade the company’s wholesale customers are better able to keep pace with demand for capacity from new IP applications and mobile users by benefitting from increased operating efficiency and network performance. 

ITEXPO East 2011 Kickoff Video

January 31, 2011