ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Twitter Screen @ ITEXPO East 2011

February 2, 2011

Super WiFi Summit @ITEXPO Has Begun

February 2, 2011

Fonax Announces New Web UI for IP-PBX Line at ITEXPO

February 2, 2011


At ITEXPO Fonax today announced the release of their minimalist WEB UI  with full recording capability. As of Feb 2nd all Fonax systems will ship with the new interface and capabilities. The new user interface enables installers and end-users, the ability to make simple, as well as complex changes to their phone system. Adding users, extensions, call reports and much more are now as simple as a few clicks away.

To be honest I've never heard of Fonax.


Charlie Vogt, GENBAD CEO Keynotes ITEXPO East 2011 to Packed Room

February 2, 2011

Xorcom's Premium XE2000 and XE3000 IP-PBXs Now Shipping

February 2, 2011


Today, at ITEXPO Xorcom announced their new line of VoIP business communication solutions, the XE2000 and XE3000 series is now shipping. Similar to the XR2000 and XR30000 series, these two new PBXs handle both TDM/PSTN and VoIP calls. Running the Elastix distro of Asterisk, the new series adds new features including microprocessor-based temperature control with redundant fans, redundant hard drives, internal backup and recovery support (including restore points), and an LCD touch panel for access to system parameters. The LCD enables system adminisrtrators to perform monitoring, maintenance, and troubleshooting without the need for a keyboard and mouse.

ITEXPO East 2011 Kickoff

February 1, 2011

InIn Cloud Communications Event Pic at ITEXPO

February 1, 2011

ITEXPO East 2011 Rumors so Far

February 1, 2011

ITEXPO here in Miami officially starts tomorrow but there are already lots of talk and rumors of note.

First off is the FCC may give credence to the notion next month that POTS needs to die. The carrying costs of this legacy network are massive and the 5ESS switches are 30 years old and you have to get the spare parts from eBay. 911 is a reason to not kill POTs but some predict that if the FCC gives a 10 year deadline for the death of POTs, the telecom network equipment market will see a surge in business which may even rival Y2K times.

Also, Arunis Chesonis the CEO of PATEC is in India and may be working on a deal with an Indian telco or a possible acquisition. Maybe a sale? We'll see.

Moreover, the voice peering market is saving more that $250M/year for cable companies and others.





You Know You're in Miami When #ITEXPO #Lamborghini

February 1, 2011

Telecom One-on-One Reception at ITEXPO

February 1, 2011