ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Mykola Konrad Overview of Sonus Networks

October 5, 2010

I met with Sonus Networks' Mykola Konrad, Director, Enterprise Management at ITEXPO today. It's not every day that I get to meet someone who formerly worked on the Microsoft Surface product, a very cool technology. It's basically an extra-large iPad and Mykola mentioned Microsoft was considering something like the iPad two years ago.

Anyway, back to Sonus, Mykola talked about some of their products, including the GSX9000. One feature it offers is the ability for non-VoIP digital phones to register to their ASX (SIP registrar).

ITEXPO West 2010 Avaya Flare Keynote in LA

October 5, 2010

Salesforce.com Keynote at Social CRM EXPO/ITEXPO

October 5, 2010

Broadvox's David Byrd Overview at ITEXPO

October 5, 2010

David Byrd Vice President of Marketing and Product Management for Broadvox stopped by to speak with me at ITEXPO. You should definitely check out David's SIP and Serve by a Foodie blog. He provides interesting insights on VoIP, but also blogs some delectable recipes. He also mixes some VoIP and food metaphors.

UM Labs Brings 256-bit AES Secure VoIP to Mobile Phones

October 5, 2010

I met with Mike Wilson, VP of Sales & Marketing for UM Labs at ITEXPO today to learn more about their secure VoIP offering. At ITEXPO they announced their 1.5 release, which steps up interoperability amongst various IP-PBXS and now it works with Skype (Skype Connect).
Mike explained that a lot of independent dealers across the world who also use Skype, can now connect their PBXs to these Skype users and save a lot of money on conference calls. Their solution acts as the "glue" allowing Avaya to connect to Cisco, or Shoretel to Avaya, etc. They have a built-in scripting engine and can adjust paths between switch and trunking provider or two switches to ensure interoperability.

As part of this release they are stepping up encryption, which he claimed already had incredibly low latency.


Do IT Smarter MSP Provider

October 5, 2010

AudioCodes MediaPack 252 All-In-One Gateway Sweetness!

October 5, 2010



AudioCodes MediaPack™ 252 (MP-252) is a sophisticated, feature-rich, multimedia home gateway for broadband networks with Multi-play support. Launched at TMC's ITEXPO, it sports a built-in ADSL2+ modem, multiple antenna wireless LAN connectivity, DECT handsets supporting HD VoIP, Bluetooth interface for connecting cellular phones and optional battery backup. With its USB ports (3 in one model, 1 in another) , it even has support for being a print server, and can connect to file servers and UPnP AV Media Servers. I spoke with AudioCodes Alan Percy, Director of Business Development in the ITEXPO press room to learn more about this innovative all-in-one gateway for Multi-play services.

More Features Than You Can Shake a Stick At
The ADSL/ADSL2+ modem supports up to 24Mbps. It features a 10/100 Ethernet WAN port (optional connection to cable modem or FTTH ONU) and Four 10/100 Ethernet LAN ports.




Xobni CEO Jeff Bonforte Gives Fascinating Keynote At StartupCamp

October 5, 2010

ITEXPO hosted the 2nd annual Startup Camp where startup companies in the telecom, VoIP, wireless, CRM, and social media industries give a short 5 minute demo of their product or service. Then a few panelists critique their presentation. It lead to some interesting critiques. You'll definitely want to attend the next Startup Camp if you missed this one!

The keynote speaker at StartupCamp was Xobni CEO Jeff Bonforte, who has been actively involved in the future of communications for years, dating back to his involvement in what became the Gizmo Project (Gizmo5), and to his executive roles with Yahoo!’s Real-time Communications Group.

His keynote was one of the highlights of the event and I'm glad I was able to record about 80% of his insightful and funny presentation.



ITEXPO West 2010 Show Daily Monday Night

October 4, 2010

 

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ITEXPO West 2010 Day One Video Recap

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