ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.
CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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October 16, 2012Michael Tessler Broadsoft Keynote at ITEXPO
October 15, 2012Michael Tessler was one of the few entrepreneurs who was able to start and build an IP communications company from nothing to a billion dollar endeavor. He saw it all from multiple Iraq wars to the dotcom and telecom crash. How did he navigate the turbulent waters to become successful? The video below from StartUp Camp Comms Edition collocated with ITEXPO says it all.
ShoreTel CEO Keynote at ITEXPO 2012
October 15, 2012Peter Blackmore, CEO of ShoreTel had some great thoughts to share with the audience at the recent ITEXPO. Keep in mind ShoreTel is one of the first CPE PBX companies if not the first to make a cloud acquisition – this forward-looking company had great insight to share with the audience at the show.
Vsnap, the Video SMS Alternative Aims to Add Emotion & Video to Short Messages
October 4, 2012Vsnap pitched their short video messaging service, which is aimed as a more personal alternative than SMS, which carries no emotion.
Limited to 60s they offer mobile apps for Android and Apple and it works on PCs, smartphones and tablets. You can send Vsnaps to email addresses as well as directly to your Twitter feed. My front-runner to win my vote in about 10 minutes.
Zello.com touts their social radio at ITEXPO
October 4, 2012Zello describes themselves as social radio during their product pitch at StartupCamp6 at ITEXPO. During the live demo the F bomb was dropped. Reminds me of Chatroulette only it's only audio and no video. Guess the good news is you don't see random penises. Don't think I will vote for this company.
StartupCamp6 Comms Edition at ITEXPO West Kicks-Off
October 4, 2012Michael Tessler shares his experiences on how he became the leader of a billion dollar company as the kick-off to StartupCamp6 at ITEXPO. Here's a picture.
StartupCamp Comms Edition at ITEXPO West 2012 kicks off
October 4, 2012Michael Tessler of Broadsoft shares his experiences from entrepreneur to leader of a billion dollar plus company at StartupCamp 6 Comms edition at ITEXPO in Austin.
Microsoft Lync Pavillion at ITEXPO Features PlayStation 3?
October 4, 2012
I was passing by the huge Microsoft Lync Pavillion at ITEXPO, when my eyes spotted two large screens with a racing game being played in the Microsoft Lync Pavillion. The woman told me it's a timed competition with prizes being given. I fully expected to see a Microsoft Xbox 360 under the TV monitors when what do my eyes see? Two Sony PlayStation 3s - one under each TV. Oh the sweet irony.
See, now when you come to ITEXPO it's not all work and no play. Ok, now back to walking the show floor after I attempt to beat the best racing time!
See, now when you come to ITEXPO it's not all work and no play. Ok, now back to walking the show floor after I attempt to beat the best racing time!
ITEXPO West 2012 Videos
October 4, 2012
Rich Tehrani has some videos posted already. I'll share one below, but if you want to see the rest click here.
E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It
October 3, 2012I moderated an interesting session at ITEXPO on E911 with a focus on cloud-based hosted IP-PBXs. Hosted PBX providers offer their customers significant cost savings and an advanced telephony features while eliminating the need for customers to procure and manage their own communications network infrastructures. However, the need – and regulatory mandate – for emergency services brings with it a host of challenges for these providers, including servicing nomadic users within and beyond the service provider coverage footprint, meeting FCC/CRTC, state and local E911 regulations, and efficiently provisioning and maintaining customer records in 911 databases.
One of the more fascinating discussions revolved around PBX vendors offering their own SIP softphones for mobile devices (iOS, Android, etc.) and it's impact on 911 emergency dialing.
