"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...Full Story »
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By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.Full Story »
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Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...Full Story »
Michael Tessler was one of the few entrepreneurs who was able to start and build an IP communications company from nothing to a billion dollar endeavor. He saw it all from multiple Iraq wars to the dotcom and telecom crash. How did he navigate the turbulent waters to become successful? The video below from StartUp Camp Comms Edition collocated with ITEXPO says it all.
Peter Blackmore, CEO of ShoreTel had some great thoughts to share with the audience at the recent ITEXPO. Keep in mind ShoreTel is one of the first CPE PBX companies if not the first to make a cloud acquisition – this forward-looking company had great insight to share with the audience at the show.
Vsnap pitched their short video messaging service, which is aimed as a more personal alternative than SMS, which carries no emotion.
Limited to 60s they offer mobile apps for Android and Apple and it works on PCs, smartphones and tablets. You can send Vsnaps to email addresses as well as directly to your Twitter feed. My front-runner to win my vote in about 10 minutes.
Zello describes themselves as social radio during their product pitch at StartupCamp6 at ITEXPO. During the live demo the F bomb was dropped. Reminds me of Chatroulette only it's only audio and no video. Guess the good news is you don't see random penises. Don't think I will vote for this company.
Michael Tessler shares his experiences on how he became the leader of a billion dollar company as the kick-off to StartupCamp6 at ITEXPO. Here's a picture.
Michael Tessler of Broadsoft shares his experiences from entrepreneur to leader of a billion dollar plus company at StartupCamp 6 Comms edition at ITEXPO in Austin.
I moderated an interesting session at ITEXPO on E911 with a focus on cloud-based hosted IP-PBXs. Hosted PBX providers offer their customers significant cost savings and an advanced telephony features while eliminating the need for customers to procure and manage their own communications network infrastructures. However, the need – and regulatory mandate – for emergency services brings with it a host of challenges for these providers, including servicing nomadic users within and beyond the service provider coverage footprint, meeting FCC/CRTC, state and local E911 regulations, and efficiently provisioning and maintaining customer records in 911 databases.
One of the more fascinating discussions revolved around PBX vendors offering their own SIP softphones for mobile devices (iOS, Android, etc.) and it's impact on 911 emergency dialing.