ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

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Is It Possible to Outgrow an Open-source PBX?

Due to cost, many small businesses have started with an Open-source PBX such as Asterisk and FreePBX.  But once you have that...

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FreePBX World Live Blogging

August 28, 2013

Just stopped in the FreePBX World session located at ITEXPO and it's pretty packed. Check out the photo: {click for larger}


Tony Lewis is now talking about the FreePBX ecosystem. He started off by explaining why the FreePBX tree frog logo. Tony said, "Tree frogs can only go forwards, never backwards." Well, there ya go, mystery solved!

Tony talked about how FreePBX documentation was scattered and is now centralized into a new wiki.





ALICE Receptionist Wins StartupCamp 8 at ITEXPO

August 28, 2013

StartupCamp 8, located at ITEXPO featured startups giving their product pitches, pitting one startup against another until there was one man standing. Or should I say woman, since the winner was ALICE, a cool receptionist designed for visitors to corporations that have trended away from paying for receptionists near the front door just to greet guests.

StartupCamp 8 begin with a keynote address by Jeff Bonforte Communications Platform SVP at Yahoo. Bonforte told a great story about when he previously worked Yahoo! the first time and as one of the lead negotiators, he missed an opportunity to buy Twitter for $25 million, Twitters drop-bottom dollar amount and Yahoo offered $20 million. $5 million separating Yahoo & Twitter and preventing Jeff from becoming a deal-making legend.

Microsoft Lync Session Jam Packed at ITEXPO

August 27, 2013


I just got out of a jam-packed panel discussion on Microsoft Lync - Why You Need to Develop a Migration Strategy Now. I'd share a picture but I was moderating the session, so didn't want to whip out my phone and snap a picture. But I estimated about 36 people attended the session. I even had a surprise panelist, Skip from Microsoft (didn't catch his last name) making it 5 total panelists that also included Laura Neidel from Sonus, Ramon Felder from Patton Networks, Alan Percy from AudioCodes, and Jeff Dworkin from Sangoma.

As I was leaving the session I ran into a Digium / Asterisk employee who commented that the WebRTC session he attended and this Lync session were the two most well-attended panels.


Industry Veterans spotted at ITEXPO 2013 Las Vegas

August 27, 2013

Special Technology Innovation Panel at ITEXPO [VIDEO]

August 27, 2013

Grandstream UCM6100 Asterisk PBX Makes Major Strides

August 27, 2013


Last month I was pretty harsh in my analysis of the Grandstream UCM6100 and on top of the open source issues and burning their partners, it also had some security issues. Well, Ward Mundy has a new report on the UCM6100 and he is impressed with the response Grandstream has had to the community's concerns.

He writes, "The short version of this story is Grandstream has addressed most of the open source issues and they’ve resolved well over a hundred bugs. In addition, they’ve published excellent documentation on the PBX in addition to a tutorial on how to interconnect the UCM6100 with other devices including FreePBX®-based Asterisk servers such as PBX in a Flash. So we are pleasantly surprised by Grandstream’s efforts to address many of the concerns that were raised by some of us in the open source community."

He also posted this interesting tidbit:
The silver lining may very well be the functionality boost you’ll get from the addition of a $100 OBi202 device with a Bluetooth adapter.





FreePBX - Most Powerful & Flexible Phone System Known to Man

August 25, 2013

I've been writing about VoIP and reviewing VoIP products since 1996, but even I need help once in awhile to figure out how to get a certain VoIP feature to work, how to install an IP-PBX, how to configure an advanced phone feature, etc. Well, recently I had to deploy a FreePBX system in a production environment for another company and I hit a few stumbling blocks that required a call to FreePBX's technical support and I have to say they were very responsive, extremely knowledgeable and very helpful.

One of my first stumbling blocks was getting second dialtone on a specific FXO port simply by pressing one of the line keys on a Grandstream GXP2100 phone. The reason is there is a DoorKing security gate system hooked into one of the Sangoma FXO ports that listens for certain DTMF touchtones to open and close the gate.

First, I had to create three groups in chan_dahdi_groups.conf, which is done in the FreePBX UI via this URL:
http://[ipaddress]/admin/config.php?display=dahdi
group=0 -> FXO trunks - channels 5, 6, and 7 (normal inbound/outbound lines)
group=1 -> FXO trunk  - channel  8 (special DoorKing port)
group=2 -> FXS lines  - channels 1, 2, 3, and 4 (analog devices)

I separated the DoorKing into its own trunk line group so it wouldn't be used for outbound calling. I also had to change the context to "from-analog" for the FXO ports for routing via channel number to work.









ITEXPO 2013 Las Vegas Kicks off this week

August 25, 2013

Find Rich Tehrani at ITEXPO Las Vegas 2013

August 23, 2013

If you follow my blog or social sites you know I’ll be at ITEXPO next week at Mandalay Bay and I’m very excited to meet with you all.

This is where you can find me:

On Monday, 8/26 at 9:00am I’ll be checking out the Asterisk 1-2-3 training course and the SUITS conference which focuses on telecom patent protection. At 12:00 that day, I’ll be at the SDN preconference learning about software defined networking.

Snom Riding Lync Wave to Success

August 19, 2013

In a recent meeting with Snom’s Mike Storella in the company’s office in Massachusetts, I had a chance to learn how the company is riding the Microsoft Lync wave to success. One of the early differentiators they touted was Lync phones which allowed multiple lines – an essential feature for many, including executives who don’t answer their own phones.

This early flexibly caught the attention of Microsoft – not to mention a number of Fortune class companies who needed such features.

Mike touted other features as well like the company being first to allow device-based music-on-hold for Lync as well as being first to qualify a device for the Microsoft Lync 2013 compatible devices program.