Suzanne Bowen
Helping to connect the most unlikely entities in order to create the best stories. I have 32 yrs of experience in telecom, teaching, blog and grant writing, business development, marketing, communications and public relations. My favorite pastimes are spending time with family and friends inside and outside, my career, the industry, running, traveling.
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
Mobile Video Conferencing and IT Expo
IT Expo East was held last week in Miami. One thing I like to do at shows is to figure out...
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Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails?
According to CNet, Apple's A5 processor includes noise-reduction circuitry licensed from a start-up called Audience. Audience's technology enhances speech and works well...
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Verizon Puts the Move on Video
After Verizon's CFO sais that FiOS was a poor economic decision for the company, I would think video would not be on...
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Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?
Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the...
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Billionaire Gives Secrets to Startup Success
Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing...
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Making Hosted UC Simple
Simple Signal sketches out Hosted UC on a napkin at ITEXPO. I guess it is that simple. ...
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TMC Showcases the Top 40 "Newsmakers" at ITEXPO
There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium,...
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Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding
Rich Tehrani gave some interesting ITEXPO facts during his keynote introductions. He also covered Super Wi-Fi, M2M, Facebook IPO causing new millionaires...
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New Digium IP Phones Up Close
I got to see the new Digium IP Phones up close - sort of. I ran into Digium's Steve Sokol in their...
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Ingate SIP Trunking Session at ITEXPO is Packed!
Ingate, makers of SIP-capable enterprise firewalls, has done it again! Every show they have one of ... if not *the* largest conference...
Full Story »The Crowd Gathers to Enter ITEXPO Exhibit Floor
Good crowd entering the show floor as it opens. ...
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Win this Mustang at ITEXPO Miami 2012
One of you will walk away with this shiny new Ford Mustang.The details are below and it looks stunning in person. Good...
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Sprint's Michael A. Rouleau Kicks off ITEXPO Keynotes
The keynotes have started with Michael Rouleau telling the story of a company that has invented a flying car. It can travel...
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ITEXPO East 2012 Exhibit Hall Coming Together
The exhibit hall is coming together nicely here at ITEXPO in Miami. It opens in a few hours. We hope to see...
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ITEXPO Day 2
Rooms have been full here at the Miami Beach Convention Center for Day 2 of ITEXPO. Stop by my session on Channel...
Full Story »Negative Plus a Negative Equal a Positive
February 7, 2012
"Nobody doesn't like Sara Lee," says the Euro-American conglomerate that sells hundreds of different, well-loved, pre-packaged, sugary concoctions. This means that everyone likes Sara Lee. Maybe not, but that's a cool slogan. Sometimes a negative plus a negative equal a positive.
Frank Talk on Telecom Fraud with Humbug Labs' Eric Klein
January 25, 2012
Eric Klein, the VP of sales and marketing at Humbug Labs,is the telecom fraud expert that we interviewed in a recent podcast, sponsored by DIDX and AstraQom. He is one of the brilliant presenters scheduled for ITEXPO East 2012, specifically the Asterisk World and Cloud Communications events. Look in the ITEXPO East 2012 visitors' bag for the Humbug Labs free white paper that describes the evolution of telecom fraud. It includes a free trial code of Humbug services.
Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud.
Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud.
Mark Terry, Esq. on Intellectual Property and Telecom Sourcing
January 25, 2012
Embarrassed that your company needs an intellectual property lawyer?
It is better to be embarrassed and still secure the services of a lawyer in cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property. After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.
Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.
The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about . Registration and a complete listing of the presentations is available at http://itexpo.tmcnet.com/suits/east-12/agenda.aspx.
It is better to be embarrassed and still secure the services of a lawyer in cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property. After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.
Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.
The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about . Registration and a complete listing of the presentations is available at http://itexpo.tmcnet.com/suits/east-12/agenda.aspx.
You People, 3 IP Communications Customer Service No-Nos
January 11, 2012
IP communications and wireless companies are not always a species that give customers what they want, when they want it, and how they want it.
In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?
1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me? It denotes a rude individual on your company's team has penned his response to your customer. It connotes images of your staff member smacking gum with his feet propped on his desk, a metaphor of disgust for your customer.
2.
In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?
1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me? It denotes a rude individual on your company's team has penned his response to your customer. It connotes images of your staff member smacking gum with his feet propped on his desk, a metaphor of disgust for your customer.
2.
Caroline Gabriel, a Wise Woman in Wireless to Speak at 4G Latin America Conference
December 12, 2011
My own trek from the fields of English instruction to technology innovation and content-sharing, in general, from my middle school teaching days of web editing, voice and video over Internet via Vocaltec's Internet phone and CU-SeeMe ... to co-founding Super Technologies and its CTO and co-owner Rehan Allahwala's inventions of Virtual Phone Line and DIDX ... to my current work with AstraQom in social and business media, networking, and industry and ethnically targeted services ... has made me an obsessive lifelong learner.
Stoke's Dan McBride on LTE Security
November 27, 2011
Dan McBride is the VP of Marketing at Stoke the past four years and has enviable background of 18 years' networking industry experience. The company Stoke, whose main offices are in Santa Clara, California and Bangalore, India, was a sponsor and exhibitor of the October 2011 4G World conference in Chicago.
Their well-respected clients such as NTT Docomo and British Telecom take advantage of Stoke's Security eXchange, WiFi eXchange, and Stoke Session eXchange (SSX-3000 and XGLC20 Packet Processing Line Card). The company provides complete scalabe LTE security, 3G Core Offload, and RAN offload solutions for mobile operators.
Their well-respected clients such as NTT Docomo and British Telecom take advantage of Stoke's Security eXchange, WiFi eXchange, and Stoke Session eXchange (SSX-3000 and XGLC20 Packet Processing Line Card). The company provides complete scalabe LTE security, 3G Core Offload, and RAN offload solutions for mobile operators.
Avvasi CEO on Quality Experience High Correlation to Revenue Profitability
October 24, 2011Why should you and I be interested in the services that Avvasi provides and in particular their launch on the first day of 4GWorld of CONNEXUS, a collaboration of theirs with three other companies?
Here's my own experience.
Last week, my son and I entertained his children with our family bluegrass music favorites from Youtube and Boogie Maths videos on his smart phone. At a birthday party for a best friend, we couldn't remember the name of the band who sang "O-o-h Child" and found a video online with the answer, "The Five Stair Steps." I cannot even count the number of times that I and my 100s of 1000s of industry friends, customers, and vendors (via DIDX service provider networks, TMC media channels, and AstraQom social networks) have used video on a mobile devices to wirelessly share videos for elevator pitches, client testimonials, and product demos on the go. These personal, social and business activities were very important to me and them.
So, how does Avvasi's CONNEXUS fit in? As Brian Partridge, vice president of network research at Yankee Group, states, "Consumers are demanding a wide selection of broadcast-quality video on any device, at any time -- and they're willing to pay for it."
In the associated press release, Mate Prgin, president and CEO of Avvasi, states, "The growing gap between exponential bandwidth demand and shallow revenue growth is not secret, and OTT (Over the Top) video is the primary driver."
What is OTT video? It is a general term for service that is utilized over a network that is not offered by that network operator. Mr.
Suzanne's Friend Searching for Mobile App Developer to Work Remotely
October 14, 2011
(First, I am looking for someone who is in Chicago or driving distance who is honest, good with talking to people, but also technically literate especially in the area of security who is interested in a 3-4 day job. Please contact me on Linkedin or Facebook if this fits you or someone you know. This is for something I need.) Resolved, thanks to industry friends!
There's a great opportunity for a MOBILE APP DEVELOPER who wants to work from anywhere (remotely). Contract or contract-to-hire.
There's a great opportunity for a MOBILE APP DEVELOPER who wants to work from anywhere (remotely). Contract or contract-to-hire.
Paytoo Social Media Director Response to Square COO Stance on NFC
September 29, 2011Image by lalunablanca via Flickr
Written by Guest Blogger Brandon Cook, Social Media Director at PaytooWe at Paytoo agree with Keith Rabois’ stance on NFC (Near Field Communications) in his recent interview with GigaOM founder, Om Malik. In addition to Mr. Rabois’ many reasons why NFC will not work, we believe NFC’s feasibility issues begin with the business model and proposed allocation of profits. Too many players would have to get involved, including, but not limited to banks, telecom providers, network operators and handset manufacturers.
Distributing profits amongst all these players and keeping everybody satisfied would be extremely complicated.
Women in Telecom Thank 360 Networks, Xorcom, AstraQom and DIDX
September 19, 2011
Get the women from your company together with women from other companies, and business development is assured! We prove it at every IP communications event we participate in.
How? There is an informal gathering of some very bright and powerful engineers, marketers, executive officers, business owners, and software developers that meet for breakfast at IP communications and technologies shows such as PTC, ITW, CTIA Wireless, 4GWorld, CommunicAsia, ITCN Asia, and GSMA Mobile World Congress. The most recent was at ITEXPO West 2011 in Austin. Around 18 women convened to share coffee or tea and share best practices, anecdotes, and ideas for business, social and technical collaborations at the Convention Center. I'd like to thank 360 Networks, Xorcom, AstraQom, TMCnet.com and DIDX for making this possible.
Tom Michaels, senior sales executive at 360 Networks, snapped pictures to help us remember those inspiring conversations.
“Suzanne and I noticed that there are very few women in this field, telecom in particular and technology in general,” Bridger told TMCnet when asked why the breakfast was organized.
How? There is an informal gathering of some very bright and powerful engineers, marketers, executive officers, business owners, and software developers that meet for breakfast at IP communications and technologies shows such as PTC, ITW, CTIA Wireless, 4GWorld, CommunicAsia, ITCN Asia, and GSMA Mobile World Congress. The most recent was at ITEXPO West 2011 in Austin. Around 18 women convened to share coffee or tea and share best practices, anecdotes, and ideas for business, social and technical collaborations at the Convention Center. I'd like to thank 360 Networks, Xorcom, AstraQom, TMCnet.com and DIDX for making this possible.
Tom Michaels, senior sales executive at 360 Networks, snapped pictures to help us remember those inspiring conversations.
“Suzanne and I noticed that there are very few women in this field, telecom in particular and technology in general,” Bridger told TMCnet when asked why the breakfast was organized.
