Next Generation Communications Blog

Alcatel-Lucent Technology News

Helping Customers Help Themselves: The Era of Self-Service

By: Jessica Verbruggen, Integrated Marketing Assistant at Alcatel-Lucent Motive

While the Internet and all of the technologies that have stemmed from its creation have served to make our lives easier in many ways, they can also be very confusing and frustrating at times. In these times, people have traditionally turned to call centers to get customer support. In today’s increasingly digitized world though, fewer people are relying on this form of assisted service. Contacting a call center tends to be time consuming and, often times, frustrating. Traditional customer support is not very well-suited to handling the millions of very specific questions that arise during device usage every day. Enter mobile self-service.

There are few areas of our economy today that haven't been touched by the growing self-service industry. Many, it seems, prefer to resolve their issues themselves. People relish the ability to “do it themselves” because it affords them a certain level of control over their devices and services that was previously not attainable.

Addressing the threat from OTT voice apps with VoLTE

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent 

Voice over LTE (VoLTE) and rich communications services can help mobile service providers reclaim market share being lost to over-the-top (OTT) applications.

Voice and text revenues are declining as mobile service providers (MSPs) face an unprecedented challenge from OTT communication apps such as Facebook, Instagram, and lesser known entrants, including WhatsApp and LINE. At first, MSPs enjoyed net gains because the use of these apps had generated significant data revenue. But times have changed. While still a source of revenue, these apps have begun to erode MSP’s native voice and messaging revenue.

To illustrate, let’s look at WhatsApp, who recently debuted its business model for mobile virtual network operators. In this model, WhatsApp (now owned by Facebook) provides voice and messaging services while leasing wireless services from a mobile operator. This means that MSPs are left with price per bit as their sole differentiator.

LTE Small Cells Help Public Transport Users Stay Informed in Real-time

By: Thierry Sens, Marketing Director Transportation Segment Marketing, Alcatel-Lucent

It’s raining. It’s Monday morning. And the bus hasn’t turned up.

It’s a story experienced all the time in cities across the world, and is a major challenge for transit operators in the battle for passengers. When you are wet through and the bus still hasn’t come around the corner, taking the car always feels like the better option.

However, telecommunications technology is helping to readdress this balance. Research has shown that use of mobile apps which show up-to-date and accurate journey information is improving journey experience. Passengers can plan their journey better meaning the wait for the bus is no longer such a drag.

Partnering to Meet the Challenges and Opportunities in Building Smart Cities

The dynamics of this global change are fairly well known, although how to address the challenges isn’t so obvious. For example, cities consume three quarters of energy and contribute 80 percent of CO2 emissions globally, according to a recent report in The Guardian. How can that energy be most effciently delivered, with minimal environmental impact?

Consensus is emerging that what’s needed are smarter, safer, greener cities. Governments and municipalities are under pressure to invest in sustainable infrastructure capable of efficiently delivering services to citizens and workers.

There’s a pretty compelling smart grid transformation opportunity for public-private partnerships embedded in this evolution. Together, telecom service providers and information and communication technology (ICT) providers can bring in their assets, expertise and experience to help power utilities meet goals for smart grid applications.

Next Generation Railway Communications Highlighted by Alcatel-Lucent at InnoTrans 2014

From original posting on Alcatel-Lucent TRACKTalk Blog

InnoTrans might have been and gone for another two years but Alcatel-Lucent’s highlights from the world’s largest railway exhibition live on in three videos which are now available to view at any time online.

Small Cell Deployments Can Gain from Thoughtful Collaboration

By: Mae Kowalke, TMCnet Contributor

Mobile operators know that small cells deliver efficient, cost-effective wireless coverage since they can be placed anywhere to add or augment service. But while the technological benefits are not in dispute, actual small cell deployment can be a challenge. The very advantage of small cells is also a disadvantage.

That’s because unlike macro cells, small cells require many deployments and agreements with many sites. Instead of one deployment, there are several. This adds complexity, especially with small cells outdoors.

The numbers bear this out. A recent study by Informa Telecoms & Media found that roughly 60 percent of the operators it surveyed said that deployment problems were the biggest challenge with small cell technology.

VDSL and Vectoring are Important Parts of Broadband Deployment

By: Wendy Zajack, Dir. Product Communications, Alcatel-Lucent

From original on Alcatel-Lucent corporate blog

A few months ago our home WiFi slowed to a crawl. At first we thought it was a temporary thing, but after my son ran a diagnostic there was a problem with our high-speed broadband.  

While the technician was fixing it, he mentioned that for an extra $10 a month we could get a faster plan.  Living in the US we already (in my opinion) pay enough for our monthly broadband package so I immediately said ‘no.’ But I told my kids that IF they wanted to pay for it … we would consider it.

German Internet Exchange Shows its Support for Alcatel-Lucent's IP Core Routing Solution

By: Mae Kowalke, TMCnet Contributor

The routers and infrastructure that lay at the foundation of Internet service provider (ISP) networks rarely are named; which service routers that ISPs use are not often openly discussed.

But sometimes the veil does get pulled back, as was the case recently with the announcement that the world’s largest ISP, Germany’s DE-CIX, has leveraged the Alcatel-Lucent 7950 XRS Extensible Routing System (XRS) for its newly deployed DE-CIX Apollon German Internet exchange.

NFV INSIGHTS: The right SDN is right for NFV

By: Roland Mestric, Director, Video Solutions Marketing

It feels like it was just a few months ago when you could read articles in the trade press lumping together SDN and NFV with NFV being a form of SDN or vice versa.  Yes, both somehow are about virtualization and about converting hardware into software. Today – after numerous proofs-of-concept run by service provides around the globe – we know the role of SDN as virtually indispensable for NFV solutions that aspire to deliver the kind of agility and operational simplification we all expect from NFV. Only SDN can deliver quickly enough the (virtual) networks needed for newly deployed network functions. Alcatel-Lucent has recently demonstrated a complete virtual evolved packet core (vEPC) including a virtual IMS/VoLTE deployed in less than 30 minutes.

IP Video: A Whirlwind of Innovation

By: Roland Mestric, Director, Video Solutions Marketing, Alcatel-Lucent

Before the iPhone, the world of TV was relatively simple. Linear TV programs were delivered to the TV set over the air or to its set-top box (STB), which was directly tied to the cable coax, the home gateway or the satellite dish.

Now everything has changed.

Video-enabled, IP-connected devices with ever-greater screen resolution are flooding the market. Tablets, smartphones and smart TVs are running on many flavours of operating systems. All use different protocols, formats and standards. With these devices, end users have many options to watch video. These include being attached to the service provider’s managed network, or being directly connected to the Internet and consuming ‘over-the-top’ content. Moreover, end users want to watch their favorite content on demand; they no longer want to be restricted to linear programing. This adds yet another level of complexity to this whirlwind of change.

Covering all IP video options results in countless protocols, proliferating standards and loads of acronyms. Even industry watchers can find the rapidly evolving world of IP video confusing. That’s why I created this IP video streaming infographic.

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