Next Generation Communications Blog

Research

Delivering a Better Mobile Broadband Customer Experience Influences the Bottom Line

By Erin Harrison

In today’s highly competitive mobile broadband market, it’s all about the customer. We all know that poor customer service not only gives a company a bad rap, but it ultimately eats away from their bottom line.

To keep customers on board and generate long-term success, service providers need to put more focus on the overall customer experience, according to the experts at Alcatel-Lucent. For many service providers, they say, the new path to profitability is a “holistic” approach focused on anticipating customers’ needs and improving their quality of experience (QoE).

Optimizing LTE Network Performance with SON and Extended SON

By Beecher Tuttle

The widespread use of smartphones, tablet computers and other Web-enabled mobile devices has caused wireless data services to explode. While this is good news for application developers and mobile device manufacturers, it presents several challenges for service providers whose networks see more bandwidth-hungry traffic each day.

This concern is compounded by the fact that the increase in traffic is surpassing the growth rate for wireless revenue. To survive, service providers need to decrease their cost per bit while simultaneously optimizing their LTE network to handle more traffic....

The Top Bell Labs Innovations - Part II: Future Game-Changers

By Peter Bernstein, Senior Editor

This posting marks the fourth and final installment of my series about Bell Labs innovations. The first three highlighted: the context for Bell Labs as a prolific and globally recognized leader in the global research community; its role as critical driver of Alcatel-Lucent’s market leadership; the Labs’ rich history of invention across a broad range of disciplines; and, how it literally is “Innovating Innovation” with a culture based on continuous learning and adaptability. I will reveal my prejudice. I saved the best for last.

The Top Bell Labs Innovations - Part I: The Game-Changers

By Peter Bernstein, Senior Editor

This is the third in my four-part series of posts about Alcatel-Lucent Bell Labs. As noted previously, focus of this series is not just to introduce you to the world’s most famous research organization, but to provide details and insights on its past, present and future. The first two posts provided an overall view of the Labs, and details on how its philosophy of “Innovating Innovation” is enhancing its preeminent position in the scientific world and allowing it to keep Alcatel-Lucent in market leadership positions. As can be seen in the title, this post details the rich history of the contributions made by Bells Labs in empowering businesses and enriching the lives of people around the world through the development and application of the ingenuity and knowledge of its researchers.

For those of us in the content creation business, there is nothing better than a Top 10 list.

'Innovating Innovation' at Bell Labs

By Peter Bernstein, Senior Editor

This is part two in a four-part look at Alcatel-Lucent Bell Labs. The first focused at a high level on the context of what made, and continues to make, Bell Labs one of the pre-eminent fundamental and applied research organizations in the world. In fact, Bell Labs as an innovation brand is the most recognizable one globally. 

As promised, focus here is on the ingredients that have created Bell Labs’ world-class culture of continuous scientific exploration and innovation.

Bell Labs: Alcatel-Lucent's Innovation Engine

By Peter Bernstein, Senior Editor

Let’s start with the basics.

The term innovation comes from the Latin innovatus, the noun form of innovare "to renew or change." It refers to the creation of better and/or more effective products, processes, technologies or ideas that impact markets, governments and society as a whole. Today it also connotes an unleashing of ingenuity that results in substantive not incremental positive change — a single word that packs a powerful punch.

In a business context, innovation also represents both current value (in the form of libraries of intellectual property), and the ability to generate incalculable future value. 

Alcatel-Lucent Increases its Research Capabilities in Dublin

To further expand its research capabilities out of Dublin, Bell Labs has announced it is that it is expanding the scope of its reserach there, which, in turn, will create more than 70 new high-tech jobs over the next several years.

Driving Global Eco-Sustainability through ICT Innovation

But, just as reducing the environmental impact of technology will not happen overnight, the discussion around how to best achieve such goals and who should lead the charge is not a one-time conversation. As such, in the January issue, editor-in-chief Ruth Killeen has put together another series of articles to further explore how the ICT sector can drive eco-sustainability not only within its own markets but, ultimately, on a much broader scale across global technology markets.

The Green Touch Initiative from Bell Labs: A New Shade of Green IT

Quite simply, today's networks are 10,000 times less energy efficient than their theoretical minimum, meaning that if networks were built from a purely energy conservation perspective, we could run today's networks for three years using the power required to run them for one day currently - and that's already acknowledging there needs to be some balance between performance and energy efficiency in order to meet user demands.

Smart Choices: Establishing a Solid Foundation for an Effective, Future-Ready Smart Metering System

Smart metering solutions provide power companies with a new, evolutionary way of monitoring and controlling power consumption in a real-time environment. Properly implemented solutions will not only create efficiencies on power grids, but can deliver financial benefits to utilities, who will have deeper insight into and control over their power networks.

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