Next Generation Communications Blog

Research

Using IVR systems as a competitive advantage

The secret to business success is really no secret at all: It's all about providing high quality customer service, whatever your particular industry. In fact, a survey conducted by Alcatel-Lucent back in 2007 found that three-quarters of 4,200 respondents said they would continue to business with a company with which they had a great contact center experience.

A Focus on Eco-Sustainability from Alcatel-Lucent

What was once considered merely a trendy concept has now taken on a significant role in the business landscape, with the majority of business executives confirming that eco-sustainability is not only important, but is, in fact, a key consideration when making communications technology investments.

Using communications to reduce climate change impact

At its Bell Labs facilities, and through its work with the CTVR, Alcatel-Lucent is looking to drive R&D efforts that will bring such energy efficient technologies to the next generation communications environment, helping reduce the carbon emissions from telecom equipment, which now stands at about two percent of the global carbon emissions, but is set to grow significantly in the coming years without such efforts from Alcatel-Lucent and the CTVR.

How can the Telecom sector use applications and services to enable other industries and consumers reduce their impact on the environment?

It's clear that businesses are looking to become more environmentally responsible - though largely because of the cost savings that are inherent to "going green." Regardless, the telecom sector, thanks to the proliferation of IP networking solutions and eco-friendly technologies, are in a position to play a major role in driving greenhouse gas reduction and energy conservation in the global business environment.

Alcatel-Lucent Turns Focus to Green IT, Launches Eco-Sustainability Site

To supports its global eco-sustainability campaign, Alcatel-Lucent has recently launched its new Eco-sustainability Web site, which details its corporate mission to promote environmentally aware communications technology across the globe.

Competition vs. Collaboration: Strategies for New Revenue Generation

The idea is that working in tandem with other industry experts facilitates more rapid development of products that will be more widely available, more reliable, and more cost effective to develop. In addition, market acceptance is increased due to the collaborative nature of the product(s) - there is less hesitation resulting from the perception of single-vendor bias.

Top 10 Ways to 'Free Your Network' and Successfully Work with Third Parties

Telco interest in working with third-party service providers and developers is growing fast, and with good reason.   In the 15 years since the Internet became a global phenomenon, there has been an intense growth in the number of services that customers are able to access through their telecommunications connection, most of which have been created and supplied by third parties.   Network providers basically today have two choices - a) to be providers of only a small number of mostly commoditized services, b) or to work with third parties to add value to the customer's overall experience of using Internet and Web services.   The shift to third-party services is accelerating as more software platforms are making it easier build and upload new ideas to the Web's expanding community of users. Look no further than Facebook to realize the wide range of ways in which open platforms are being used to leverage businesses and expose them to greater opportunities.

How the Recession is Impacting Consumer Spending on Network-based Services

What it means is there is an ongoing opportunity for network operators, whose services are viewed as a much more fundamental part of everyday life than other leisure activities. Indeed, broadband service can be considered recession-proof.

Green IT - Increase Eco-Sustainability in a Converged Communications Environment

By deploying the latest Green strategies, including energy-efficient hardware, but also leveraging technology to hold virtual meetings and reduce paper documents - all of which also increase efficiency in a collaborative environment - the business world, and the telecom space, in particular, has the ability to promote eco-friendliness globally.

Best practices for prioritizing next generation services that customers are willing to pay a premium for

The simple fact is that no single company has the resources or the knowledge to effectively understand which on which services they should focus their efforts for maximum uptake and exposure, let alone develop them for the widest possible audience.

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