smb

GoDaddy Buys Some Voice

May 18, 2016

In a surprise move, GoDaddy is acquiring FreedomVoice of Greater San Diego, a former client and employer, for $42M plus $5M more for milestones. The CEO and his wife have been building it to sell since 2012. GoDaddy is getting a cloud phone product much like Grasshopper or Google Voice to upsell to its small business customers.

The cloud phone service is a good fit for selling domains, hosting and email to VSB (very small business with 1-5 employees).

Posted in mergers, smb, voip

What Channel Are You Watching?

April 25, 2016

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity.

The VoIP services market is up 5% to $73Bn in 2015, says IHS. Residential makes up 62% of that.

Posted in PBX, VAR, channel, hosted uc, sales and selling, smb, telecommunications, unified communications

VoIP Tidbits (Part 2430)

February 29, 2016

ANPI announced that it was launching a residential package. That will be hard to do on a Broadsoft platform, because the licensing is deemed too expensive. One telecom exec mentioned that ANPI was following the Vonage model. I disagree.

Posted in broadsoft, metaswitch, smb, voip

Winstream's Blunder Customers, Agents Are Paying For

February 22, 2016

In the news, Windstream on its trek up-market is plowing through a field of customers and partners.

"In December, Windstream sent letters to 171 small-to-midsized business (SMB) customers and their partners explaining that negative or low-margin accounts would be subject to significant rate increases, or these customers were also given the option to move to another carrier without penalty. As part of an ongoing effort, more letters will be delivered to partners and customers in March."

Is it the customers' fault that WIND signed a contract to deliver services they couldn't afford to?

Windstream quoted an MPLS network for me a few years ago.

Posted in CLEC, agents, channel, smb, unified communications

Momentum Trolls Windstream (Going Up-Market)

February 2, 2016

I received this email yesterday from Momentum with the letter attached (with far too much private info not blacked out.)

"As many of you already know, Windstream is eradicating their SMB Business (Customers billing under $1500) and sending them letters like the one I have attached. Go get your customers and find them a happy home (preferably Momentum) before someone else does. Let me know how I can assist."

Windstream has decided to go up-market.

Posted in Marketing, msp, organizations, sales and selling, smb

The Cable Dominance Push

September 19, 2015

From USA Today, "Altice Group, a European telecom company controlled by French cable entrepreneur Patrick Drahi, has agreed to buy U.S. cable operator Cablevision (CVC) in a deal valued at $17.7 billion."

Altice already is buying smaller cableco Suddenlink for $9B. That makes for a big stake in the US market.

Posted in CLEC, cableco, mergers, smb

My SIP Product Wish List

September 8, 2015

Star2Star announced StarSIP which is a SIP trunking service with some enhanced features. It made me start to think about what I would like to see in a SIP Trunk product.

It is all me-too service today: some form of dial-tone either OTT (over the top riding on the existing Internet bandwidth) or on a dedicated circuit. Small business like the straight up POTS replacement, right?

Posted in sip trunking, smb, voip

2000 Players Have Less Than 40% of Market

July 21, 2015

There are approximately 2000 Hosted VoIP providers in the US. According to market research from Edgewater, "The majority of SMBs have not yet migrated to IP Communications. While adoption rates are higher in larger organizations, as high as 36%, adoption for smaller SMBs (< 100 employees) is less than 25%."

Vonage says only 15% of the SMB market has been penetrated by UCaaS.

Posted in hosted uc, smb, telecommunications, unified communications, voip, wireline

Is the PBX Dead?

June 9, 2015

"Global enterprise PBX revenue fell 6 percent in the first quarter of 2015 (1Q15) from a year ago, according to the IHSInfoneticsEnterprise Unified Communications and Voice Equipment report from IHS," according to IHS press.

Worldwide PBX revenue (TDM, hybrid and pure IP) totaled $1.6 billion in 1Q15. And PBX line shipments were up 3% in 1Q15 from 1Q14. Yet there is a headline of SMB: Is the PBX Dead?

Posted in PBX, hosted uc, smb

Previous 1 2 3 4 5 6 7 Next

On Rad's Radar?

smb