Peter : On Rad's Radar?
Peter

On Rad's Radar?

| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

voip

VOIP Patent Settlements

May 26, 2009

We haven't heard a lot about VoIP patent litigation since Vonage took it in the pants when everyone and their momma sued them for patent infridgement. VoIP Inc. was supposed to license their patents, but those guys are running from the law.

Paetec settled its patent suit with Sprint by licensing the infringed patents. Terms were not disclosed in the SEC filing. Sprint, with over 100 VOIP patents, sued NuVox, Broadvox, Big River and Paetec in January of 2008.

And Covad settled with VoxPath Networks Inc. over a VOIP patent dispute, according to Law360.com.



Posted in voip

A Little eXpresso?

May 19, 2009

In VoIP news, M5 Networks, a Genband based hosted PBX company out of NYC, has partnered up with eXpresso, as its collaboration and file-sharing platform. The eXpresso platform is a value-add to the M5 On-Demand conferencing platform.
"The M5 Network phone system has an extensive portfolio of capabilities, but one in particular is especially harmonized with eXpresso: On-Demand Conferencing. That feature enables users to instantly host or attend conference calls on the fly, anytime, from anywhere. In combination with eXpresso, it enables live collaborative meetings where a real work-product is generated.

Posted in conferencing, saas, telecommunications, unified communications, voip

Why HD Voice?

May 12, 2009

Posted in voip

Can UC Save You Real Dollars?

May 7, 2009

We hear a lot about Unified Communications today. UC this and UC that. Even Cloud Telephony and UCaaS. It's kind of crazy.

The main buzz is around the savings from UC.

Posted in tele-presence, unified communications, video, voip

VoIP in the Channel: You Need a Complete System

May 4, 2009

Over the years I have worked with many VoIP Providers. A good chunk of my consulting is on The Channel, Referral Systems, and Sales Compensation.

There are a number of landmines that can destroy a relationship with an independent sales agent. These include but are not limited to:

  1. Your quoting system (or time to quote)
  2. How you track the sales and provisioning process.
  3. How you track Compensation.
  4. How you handle agents calls / issues / sales / payments.

All of these mines have subsets as follows:

  • What is your number porting process like?
  • What is your training like for customers?
Posted in agents, channel, voip

The Ultimate Hosted VoIP Service

April 29, 2009

What's the perfect VoIP Service?

I have seen so many VoIP Providers, I can't keep track. But that also means that the VoIP providers are not doing a very good job of Messaging, Positioning and Differentiating their offerings.

The only VoIP provider I know that has married Hosted Exchange with Broadsoft is Simple Signal. It makes sense to me because what is UM (unified messaging) but voicemail to email - everything in one box.

Google Voice does it as well. One inbox for Gmail and Google Voice.





Posted in PBX, broadsoft, im/chat, sip trunking, technology, telecommunications, unified communications, video, voip

Hosted VoIP Can Save You Money

April 21, 2009

If you Google VoIP save money, there are a million hits. There is the article, "How to Save Money with VoIP Service" with 5 lame tips. VoIP News has one titled, "15 Ways to Use VoIP to Save Money During the Downturn", that lists ways to use different vendors for differing free services based on VoIP. VoIP News has another one which asks, "Will VoIP Really Save You Money?" The answer of course is yes.

Posted in PBX, sales and selling, voip
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AT&T Closing CallVantage Service

April 20, 2009

Posted in voip

IT versus PBX

April 20, 2009

If a business is moving to UC, how does the decision get made on the platform?

In many cases, the IT Administrator has some responsibility for the phone system (even if that means he calls the PBX vendor). When the IT Admin is tasked with replacing the phone system, what goes into that decision?

Certainly, if the admin is Cisco certified, he will be leaning towards a move to Cisco Call Manager. You don't get fired for buying Cisco. You also go with what you know.  If the admin is an MCSE, he may lean towards an OCS solution.



Posted in PBX, VAR, telecommunications, unified communications, voip

What the Heck is UC and UD?

April 20, 2009

Talking to a channel exec this morning about UC. There isn't really a clear definition of UC. When you speak to UC companies like Altitude, the UC is about the contact center, first call resolution, and unified desktop. To me, first call resolution is a business process management (BPM) issue.
Posted in PBX, technology, unified communications, voip
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