The Cult of the Customer (or is your Team, your staff?) Erik Linask just sent me this invite and I want to pass it on to others.
When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT
What: 1 Hour Live Webinar with Q&A
Where: Online
Cost: Complimentary
The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.'
In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs?
Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.'
Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase:
Customer loyalty
Employee morale
Employee loyalty
Value to your customers
Your bottom line
The value of your brand
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! Sign up now at this clickable link to attend the webinar.
Here's a free white paper.
When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT
What: 1 Hour Live Webinar with Q&A
Where: Online
Cost: Complimentary
The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.'
In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs?
Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.'
Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase:
Customer loyalty
Employee morale
Employee loyalty
Value to your customers
Your bottom line
The value of your brand
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! Sign up now at this clickable link to attend the webinar.
Here's a free white paper.
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