In this TMC article, Tammy Wolf writes about a few hot tech trends. This one is surprising.
The iPhone 4S' Siri and IVR technology: One of the most talked-about features on the all-new iPhone 4S, the virtual assistant application Siri makes it possible for smartphone users to perform everyday tasks only using the sound of their voice. Using interactive voice response (IVR) technology, which has long been used by contact centers and enterprises for customer assistance, applications like Siri are designed to remind you about important meetings, help you draft e-mails and place calls, and basically function as your "co-pilot." With similar applications continuing to pop up, the recent emergence of an Android knock-off called "Iris, and Siri's potential functionality on the iPhone 4 and iPod Touch, it's looking like IVR may become a permanent staple in the design of smartphones.
This one also has me asking: How come there aren't services like this for business owners based on IVR technology?
This type of technology makes directory assistance obsolete -- or allows for a company to provide awesome DA/411 service.
I remeber when Atlantic.Net was launching VoIP. Marty talked about having DA/411 be taken over by his support staff who could use Google and the web to answer customer questions. Also, he could sell preferred listings. "Oh! You need a florist? Well Brenda's Florist is the preferred florist."
innovation is mainly about new ways to skin a cat.
