5.5 Questions to Ask Your Cloud Vendor

Peter : On Rad's Radar?
| Peter Radizeski of RAD-INFO, Inc. talking telecom, Cloud, VoIP, CLEC, and The Channel.

5.5 Questions to Ask Your Cloud Vendor

An agent asked me for some advice on what Hosted PBX provider they should look at. I think it is always about local - you need local support, local numbers, and if it is OTT or single location local network.

Then she asked me what questions to ask a cloud vendor. Here are 5 and one-half.

  1. How redundant are you - data center, switches, upstream?
  2. How many paying customers do you have?
  3. What are your biggest on-boarding issues?
  4. Do you have a specific set-up that works for you - phone brand, router model, configuration, etc. that makes the service work flawlessly?
  5. How is post-sales project management handled - site survey, LAN assessment, bandwidth check, router check?

And 5.5 - Google them!

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