Today's customers want an experience that engages them and gives them a reason to remain connected to you. Their mindset is one that is fickle, demanding, vocal and not very loyal. In this webinar, customer service expert Lisa Ford will outline her strategies for improving the customer experience. Lisa goes beyond average service to a relationship, asks tough questions to examine the quality of the experience, knows the customer connection rules, and focuses the culture on everyday service excellence.
So, learn from Lisa! Join her on June 22, 2010 at 2:00pm EDT, 11:00am PDT for Parature's complimentary webinar - Why Customer Service is NOT Enough - to learn how to create a team that is inspired to keep customers loyal. Register now!
So, learn from Lisa! Join her on June 22, 2010 at 2:00pm EDT, 11:00am PDT for Parature's complimentary webinar - Why Customer Service is NOT Enough - to learn how to create a team that is inspired to keep customers loyal. Register now!
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