This complimentary Webinar, sponsored by Angel, will review the Caller Bill of Rights and how to put your callers first on Wednesday, May 30, 2012.
Anyone who has used an IVR understands the common frustrations: listening to never ending menu options, having to repeat information multiple times within the application, and not having the option to reach a person when needed. It seems that well-developed, intuitive, user-friendly IVR systems may be the exception rather than the norm.
The reason? Traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction. So, how can you delight callers with world-class customer service while, at the same time leveraging the business benefits of voice automation? This is not a hard and fast list of “VUI design standards,” but rather a list of what should become “caller expectations” from a well-designed IVR application.
Register now for “Caller Bill of Rights: Best Practices That Put Your Callers First ”, live on Wednesday, May 30, 2012 at 1:00 PM EDT / 10:00 AM PDT.
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