This complimentary Webinar, sponsored by Alpine Access, will answer how a 100% home-based virtual contact center can possibly train their workforce and produce high performing agents without being able to “touch” their students.
As a 100% home-based virtual contact center, we are frequently asked “How can you possibly train your workforce and produce high performing agents if you can’t “touch” your students?” Surprisingly, the answer has less to do with the latest technology toys than with what makes for good learning. When you “flip” your classroom from a lecture hall to a practice studio (and throw in the right technology to support it), you can create a virtual training program that delivers more satisfied and higher performing agents, and saves significant dollars. So if you’re faced with improving your training while reducing your costs, don’t flip out, flip your classroom!
Register now and join us for “Flip Your Training Class and Save a Million Bucks: Best Practices for Training a Virtual @Home Contact Center Workforce ”, live on Wednesday, June 27, 2012 at 11:00 AM EDT / 11:00 AM PDT.
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