(Four Out Of Five) Doctors Pick... Pivotal CRM

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CRM vendor Pivotal Corporation, the CRM division of China-based CDC Software, the enterprise software company of CDC Corporation, has announced that medical device manufacturer Lake Region Manufacturing is using Pivotal CRM.

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Doctors and medical professionals use Lake Region's specialty diagnostic and surgical devices. With what company officials describe as "a diverse customer base and facilities" in both the United States and Ireland, Lake Region provides their devices on a contract and an original equipment manufacturer (OEM) basis.

Lake Region selected Pivotal CRM from CDC Software, adapting it for a variety of purposes, including quotation and contract management. In contrast to the original manual process employed prior to installing Pivotal CRM, Lake Region's quotes and contracts are now completely automated.

In another announcement, CDC Corporation, whose primary focus is on enterprise software and online games, has announced that as of September 19, 2006, the company has repurchased 6,051,124 common shares, up from 4,430,658 common shares as of July 25, 2006, for a total of $27.7 million as part of the company's stock repurchase programs.

The company completed its initial $20 million repurchase program on August 10, 2006 and the additional $20 million repurchase program announced on July 26, 2006 is now underway.

This past May Pivotal announced that Julius Baer Investment Management LLC, a US-registered investment advisor wholly owned by the Julius Baer Group, has selected Pivotal CRM software.

The company is using the CRM product within its Institutional Asset Management Group to ensure consistent client service.

"Given the scope of our institutional business, using a centralized CRM system is essential," said Tony Williams, chief executive officer for Julius Baer Investment Management LLC.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

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September 21, 2006 12:34 PM

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