Carl Ford : 4G Wireless Evolution
Carl Ford
| 4G is the next evolution in wireless technology. Discover how 4G will transform the wireless industry

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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China Mobile in Flux

March 22, 2012

The worlds largest Mobile Operator seems to be going through a major purge, with police investigations and executive resignations.  I am not sure what to make of it.

I find China Mobile a major wild card in the world market since they are committed to TD LTE and have been assisting other players around the world to follow them.

I am not sure if this a pull back on that policy or an internal issue.  The new chairman, Xi Guohua, is a loyal party member and this could be more about the local structure than the Internationalizing of China standards.

I have had discussions with brilliant financial friends who have discounted my thoughts about the impact of chinese standards on the rest of us.  However, the reality is that Huawei is delivering solutions cheaper to the current carriers and China Mobile is delivering services in mass to the point where they are a market. 





OMGPOP Gets Some Zynga

March 22, 2012

Here is interesting news.  Zynga bought OMGPOP for its latest game according to the NY Times.  The issue for Zynga is that its not having as much success as it has had in Social networks.  That maybe because their model requires a commitment to gaming that is hard to sustain.

I played CityVille to the point where my town was a drain on time. 

The Enemy with SIM

March 22, 2012

Today, I am in Rome.  And when you are in Rome... I try to read like the Romans do.  In this case Telecom Italia has proven once again that the enemy is within. 

The Enemy with SIM

March 22, 2012

Today, I am in Rome.  And when you are in Rome... I try to read like the Romans do.  In this case Telecom Italia has proven once again that the enemy is within. 

Avaya Buys Radvision for $230 Million

March 15, 2012

Silver Lake has the golden touch?  Having helped Skype become a stand alone entity,  It has been interesting and confusing from time to time to watch Avaya under its care.

I expected Avaya was going to benefit from portfolio proximity of Skype, but it never happened.

Since then Cisco has bought Tandberg leaving Radvision's role as a subcontractor dubious.

With Avaya gaining the skills of our friends at Radvision,  I think the migration to Video and the improvement of their SIP stack can be assured.

Additionally it opens up a huge opportunity to work with third parties in new ways.  Since for many of us Radvision has been the basis of our development. 

Mergers often require insight, beyond the immediate upfront strategy.

I think there is a gold mine here if Silver Lake manages it well.
 












Coalition of the Illing

March 14, 2012

For a while T-Mobile became the defacto way for the rest of the world to have access to GSM in the US.

Now we have China Mobile having a role in the development of Clearwires Time Division [TD] LTE network.  TD - LTE is a standard spear headed in China and its export to the US could have far reaching implications.

While most deployments today are based on Frequency Division, TD-LTE can solve a few ills for companies where spectrum interference is a possibility.

With Cricket having signed a five year deal with Clearwire for access to their China Mobile implementation.  This could lead to a rich market for China to start exporting smart phones and other devices.

TD - LTE is also a logical place for WiMAX companies to focus their migration but we have been on a hard path with these companies before.  Now the question is can the missing economies of scales be found with the Chinese driving the demand.

I think the answer is yes.









And the Wisdom to Know the Difference

March 14, 2012

In the world of 12 steps you confide in your sponsor, you reach out to the newcomer and you stay focused on recovery.

So it was with some dread that I saw the http://dealbook.nytimes.com/2012/03/13/insider-trading-charges-center-on-alcoholics-anonymous-meetings/ picture of the Big Book of Alcoholics Anonymous in the deal book of the NY times.

While it is nice to know that even stock brokers can experience recovery, and its also nice to see the SEC chasing leads on insider trading. I am not sure where the line was crossed. 

It bothers me that a "member" was dealing with a merger with a Japanese company and perhaps was being tested by the saki toasts.

It does not say if the person was his sponsor.







4G LTE In Israel, The Shoemaker Sons needs Shoes

March 12, 2012

According to Haaretz Communications Minister Moshe Kahlon appointed a committee to start pending the rules for the 4G LTE Auction.  The auction will be worth about .5B NIS based on licenses of 140M NIS each.

Israel has always been an exporter of communications and its understandable to be slow to innovate on wireless standards.  As we have seen from WiMAX the cost of being first is often being off on a tangent.

However with 4G LTE being so essential to development in other countries and with companies like Siklu looking to catch the attention of deployers.  It would be nice to find a way for the Ministry to enable some alternate strategies particular some innovations in architecture.

I believe the base stations and small cells need a lot of innovation to match not only demand but the probable need for alternate access methods.

Its time for the Shoemaker to focus on his son and Israel to display by deploying at home.







Hey Meg, HP Needs to Bundle Not Balkanize

March 12, 2012

According to Richard Waters of the Financial Times,  Meg Whitman has an easier time figuring out what's wrong rather than what's right.  Here are some ideas.

In the discussion he pointed out HP's 23 drop in consumer revenues as opposed to apples 75% revenue increase. 

 



Apple the Turtle continues to Beat the Industry

March 8, 2012

The iPad 3.0 has arrived with incremental features and a community of loyal Apple customer ready to toss 1 & 2 for 3 as if they were a 1982 Kaypro.  Pretty amazing.

As Jeff Orr of ABI Research stated in there press release

“Individually, none of the new iPad features create an insurmountable advantage for Apple over its competition,” says Jeff Orr,  group director, consumer research. ASUS is currently shipping a quad-core tablet and even Chinese vendor Huawei announced one last week. 



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