Genesys Telecommunications Laboratories, an Alcatel-Lucent company today announced two acquisitions. The company has acquired German firm SDE Software Development Engineering GmbH ("SDE") as well as New Brunswick, Canada-based Conseros.

 

SDE's primary product, called Genesys Customer Interaction Portal, is a Web-based thin client software solution designed to enable service providers deliver hosted contact center capabilities, such as self-service and agent-assisted service, to enterprise customers. The portal is a key component of Genesys' hosted contact center solution strategy.

 

Conseros provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually anywhere in the enterprise.