Greg Galitzine : Greg Galitzine's VoIP Authority Blog
Greg Galitzine


Ifbyphone Offers Service Guarantee

January 21, 2009

Ifbyphone announced a new service guarantee today, saying that they will deliver their customers' voice broadcast calls on time otherwise those calls will be free.   According to CEO Irv Shapiro:   Our guarantee helps our business customers understand how important the delivery of their voice broadcast calls is to us. Moreover, our guarantee helps differentiate Ifbyphone's services because we are the first and only provider that stands 100 percent behind the delivery of voice broadcast calls.   The guarantee is simple: if any scheduled broadcast call to a U.S. or Canadian phone number is delayed by more than five minutes, Ifbyphone will reimburse customers for the call.   Shapiro is also on the schedule at the upcoming ITEXPO, which will take place in Miami Beach, FL, February 2-4, 2009.   On Wednesday February 4th, from 1:30-2:15pm Shapiro will be part of a panel discussion entitled: Contact Centers in a Web 2.0 World.   For more information on the show, or to register, visit   Just for the record, as I write this, it's 16 degrees in Connecticut where my office is located.   Florida sounds like a good idea.

TMCnet Blogs Week in Review

January 16, 2009

It's been quite a week for news this week, and not just the run of the mill product announcements, customer wins and such. Some rather big things went down this week, and the TMCnet family of bloggers was all over the important developments.
  It seems like a month has gone by, but in fact it was just this week that Obama officially tapped his former Harvard law classmate Julius Genachowski to head up the Federal Communications Commission or FCC. According to his bio, he was chief counsel to former FCC Chairman Reed Hundt, a VC and led the development of the president-elect's technology and innovation agenda.   Rich also covered the ascension of Carol Bartz to the position of CEO at Yahoo!   I am impressed and concerned. Bartz has an excellent resume with honors and awards as long as anyone...   What the company really needs is someone who has effectively led a small to medium media company in the last 18 months and understands the needs of advertisers and more importantly how to get them to spend more money with Yahoo.

Expert Panel to Explore HD Voice at ITEXPO

January 12, 2009

On the events side at TMC, we're always looking to deliver compelling content to the attendees at our shows. As many of you are no doubt aware, ITEXPO is just around the corner. The show will be taking place this February 2-4 in Miami Beach. For more information, or to register, please visit the ITEXPO event Web site.   The purpose of this post is to draw your attention to a very special session that we are offering to ITEXPO conference attendees.   On Tuesday, February 3rd, from Noon to 1:00 P.M.

It's That Time of Year...

December 8, 2008

As the year comes to a close, it's time again to feature that publishing staple -- the year end interview.

  I'm fortunate enough to work in an industry where people not only have a lot of interesting things to say, they're not shy about sharing their thoughts and insights with our audience.                 Below you'll find links to several interviews I've posted with some of the companies that operate in our space.   Among the threads that are tying these together (so far) is the belief that mobility holds the key to our industry's future. Mobile VoIP, mobile video, mobile UC... you get the picture.   I invite you to take a look at this first batch of interviews. There's more on tap, so check back often.     The Future of IP Communications Rests With the Mobile Device Jon R. Doyle, CommuniGate's vice president of business development talks about mobility...   Open Source IP PBX Vendor Gains International Recognition Xorcom CEO Eran Gal discusses open source and the opportunity ahead...   Look For Mobile UC To Open Up In 2009 Vivek Khuller, President and CEO of DiVitas Networks remains cautiously optimistic for 2009...   The Future of IP Communications?

Quintum/NET and Microsoft Connect at ITEXPO

September 17, 2008

Open Source News at ITEXPO

September 17, 2008

If you follow open source telephony, today is a good day for news from the major players in the market.   Digium Digium kicks off the ITEXPO open source news review today. The Huntsville-based creators of Asterisk announced that Camrivox Limited, a unified communications technology vendor that designs solutions that unify telephony with on-demand CRM applications has joined their technology partnership program.   The Camrivox Flexor CTI Software family of products offers SMBs a simple way to marry on-demand CRM (Customer Relationship Management) applications with IP PBX telephony and VoIP handsets. The company's upcoming release of Flexor Connect for Asterisk brings an extra dimension to the Asterisk community and follows through with tangible benefits to businesses focused on maximizing their customer interaction.   The partnership will allow Asterisk users to benefit from other Flexor CTI Software products, including CTI for Outlook, Salesforce, NetSuite, and Microsoft Dynamics CRM.   Sangoma Sangoma Technologies today announced its newest product line, dubbed NetBorder Express VoIP Gateway Cards. Sangoma's cards, in concert with this new set of software building blocks combine to deliver a SIP to TDM VoIP Gateway solution.

Communications Developer Keynote: Avaya's Lawrence Byrd

September 16, 2008

Lawrence Byrd, Director of Unified Communications Architecture at Avaya kicked off the keynote schedule of the Communications Developer conference on Tuesday with a presentation entitled Unified Communications in a Web 2.0 World.   The gist of the speech was that developers will play a critical role in the future of communications, and in fact the developer community is the engine that runs the IP communications world.   Byrd threw about several definitions of "2.0," including one from Tim O'Reilly that defines the Web 2.0 phenomenon as "...networked apps that explicitly leverage network effects."   Byrd also used this definition from Harvard Business School's Andrew McAfee, "Enterprise 2.0 is the use of emergent social software platforms within companies and between companies and their partners and customers."   In any event the developer community should recognize this as an opportunity; an expanded playground to create ways of connecting these elements to deliver added value for their end customers.   "We've spent the last 20 years trying to connect the phone to the Web," said Byrd. "Connect the Web to the store. That is the definition of unified communications, connecting both the old and the new."   And as we move ahead we need to be sure that legacy applications and modern cutting edge applications work well together. That is how we add value. It has to work together.

Live Video Streaming; Skype: VoIP Is Dead Keynote at ITEXPO

September 16, 2008

Skype's Jonathan Christensen is speaking right now about how VoIP is dead.   Of course he's just generating some controversy, but it's an attention grabbing headline nonetheless.   Meanwhile check out Tom's blog.   I'm sitting next to him and he's holding up his smart phone and I'm thinking... "What the #$%^& is he doing?"   Well he's shooting video of the keynoter and he's streaming video via his blog.   It's pretty cool to tell the truth.   Next best thing to being there and all that...   Check out his blog and see the playback later on, or if you're lucky enough to catch my blog within a few minutes of posting, click here to see Tom's ITEXPO live video streaming of the keynotes.  

Aastra Makes Headlines at ITEXPO

September 16, 2008

VoIP Logic at ITEXPO

September 16, 2008

VoIP Logic, has announced a new solution -- CDR Manager -- a Call Detail Record Management module for its Cortex OSS middleware. CDR Manager is designed to serve as an easy-to-use, hosted tool for real-time reporting and access to call records and other raw user data. This latest module is geared towards providing integration between systems and the monitoring and management tools carriers and services providers require to run them.   Cortex is the central component that drives VoIP Logic's VoIP managed services and solutions portfolio. The company enables telecommunications service providers worldwide to build and manage customized, flexible and scalable IP telephony rollouts. By deploying the Cortex OSS middleware system, VoIP Logic is able to provide their service customers with a comprehensive, fully neutral, set of on-demand solutions for service providers looking to use VoIP technology.   According to CEO Micah Singer, "What we're trying to do is to make something complex more simple.
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