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Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

80% of E-Mail Illegitimate or From Unknown Source

A look at my inbox confirms the findings of research which tells us that 80% of e-mail comes from illegitimate or unknown sources.Officials say the study relies on a sample of 2.3 million IPs pulled from the Return Path Reputation...

Posted on August 1, 2008 9:16 AM

Eaton’s Ugly Server Monitors Power

There is a mad dash to make servers look better. In the communications space the first good looking server I remember was the Orca from Nuera (now part of Audiocodes). The drive to make servers even better looking came as...

Posted on May 4, 2008 7:15 PM

Podcast: Ken Lamneck - President The Americas, Tech Data

Ken Lamneck President The Americas Tech Data Distribution companies are in a great position to tell us what trends to look for in the market. What is hot? What is not and more. It is for this reason I was...

Posted on April 10, 2008 12:06 PM

White House E-mail Controversy

I just came across this summary of the White House missing e-mail fiasco and I am pretty blown away at just how out of touch Washington is with technology. I knew that this administration was tech-phobic when Dick Cheney was...

Posted on March 5, 2008 10:49 AM

OCS Training

It goes without saying that unified communications was one of the most exciting growth areas in the communications market this past quarter. Microsoft continues to be a major driver of this technology with its Office Communications Server (OCS) product. In...

Posted on December 13, 2007 12:38 PM