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Calabrio's Call Center Solutions Advance

The trend towards unification is something you can see everywhere from cellular phones which now include music players, GPS and cameras to desktop software allowing communications with once disparate applications. One company in the call center space which is surfing...

Google Knol: Squeezing out the Little Guy

Google will soon be launching Knol – a knowledge archive similar to Wikipedia with the exception being t hat authors of content will be tracked more closely and ads will optionally be allowed to run on listings with authors...

Thank You Google

It has been months since Google somehow started to omit TMCnet blogs from their BlogSearch service. Since the service is so popular we wanted to find out we were delisted and se if there was a technical problem.   After...

Messaging Predictions

Here's what Ferris Research thinks will be the main projects/issues that messaging managers will be concerned with in 2006. They are in rough order of priority for the typical organization. Ferris Research is an analyst firm specializing in messaging and...
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