Tom Keating : VoIP & Gadgets Blog
Tom Keating
CTO
| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

Localphone.com Offering Free Calls To Taiwan

November 8, 2012


Localphone.com is rewarding customers with unlimited free calls to Taiwan to Taiwan for a week. The free offer applies to calls made to landline numbers in Taiwan and is available to all Localphone customers from 12pm GMT 8th November until 12pm GMT 15th November 2012.

After the promotion ends calls to Taiwan will be charged at the normal cheap Localphone rate of 1.6¢ USD / 0.8p GBP or 1.4c EUR per minute.

CEO of Localphone, Paul Cusack said, ‘At Localphone we like to reward our loyal customers and thank them for continuing to use the service.  This week, we’re giving away free calls to Taiwan and we hope our customers make the most of the offer to call their loved ones abroad.’

For users who are not already Localphone customers, they can sign up to Localphone for free and then they will be eligible to call Taiwan for free. 






How to Setup a Wi-Fi HotSpot in Windows 8

October 31, 2012

Have you ever wanted to share your wired-only connection and turn it into a Wi-Fi hotspot? How about turn your wireless EVDO, 3G, or 4G wireless Internet connection into a Wi-Fi hotspot? Well, with Windows 8 you can! Actually, Windows 7 supports this too, though not many people know about it.

Asterisk 11 - What's New! [VIDEO]

October 26, 2012


At AstriCon we finally heard about the new features in Asterisk 11. One of the most exciting features is WebRTC, which I wrote about earlier, including videos. On the last day of AstriCon, four members of the Asterisk team got on stage in front of hundreds of AstriCon attendees and unveiled what's new in Asterisk 11, including insights as to how and why they added these particular features. One new feature is a unique Call IDs record associated to each and every call to enable powerful Call ID logging.

Still decent AstriCon Attendance on Last Day

October 25, 2012

WebRTC Demo Plus WebRTC Asterisk Integration

October 24, 2012

At AstriCon at sat in a jam-packed session on WebRTC, which featured Digium's Joshua Colp and Voxeo Labs / Tropo's Tim Panton. The talk explained how WebRTC is going to change the communications landscape, but more than that they did an actual demo showing a browser-based VoIP call to a WebRTC-enabled Tropo application. The source code was ridiculously short and simple, which means a lot of the complexity has been modularized into the WebRTC spec. I captured the video using my iPhone 4S in 3 video segments.

AstriCon 2012 Luncheon 360 Degree Panorama

October 24, 2012

Dan Jenkins Discusses Asterisk, HTML5, NodeJS with CRM Integration

October 24, 2012

SugarCRM's Clint Oram's AstriCon Keynote [VIDEO]

October 24, 2012

David Duffett AstriCon 2012 Keynote [VIDEO]

October 24, 2012

Featured Events