Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Mark Spencer AsteriCon 2012 Keynote! [VIDEO]

October 24, 2012

AstriCon 2012 Exhibit Floor Panoramic Photos

October 23, 2012

AstriCon 2012 360 Degree Panoramic

October 23, 2012

Digium's Steve Sokol Explains the Various Digium IP Phone Models

October 23, 2012

Digium's Joshua Colp Discusses Asterisk Configuration Framework & Teases WebRTC

October 23, 2012

Shaun Ruffell Leads Intro to Asterisk Development Session

October 23, 2012

Packed AstriCon Session on 'Intro to Asterisk Development'

October 23, 2012

Digium's Billy Chia Gives Overview of Asterisk

October 23, 2012

Asterisk 123 Session Kicks Off Sessions

October 23, 2012

AstriCon 2012 Atlanta Begins!

October 23, 2012

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