Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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ooVoo Launches 4-Screen Multi-Party Video for Apple iOS & Android

August 21, 2012

ooVoo, a competitor to Skype today announced 4-way video chat that works on iOS and Android devices. I had a chance to speak with ooVoo representatives to discuss the news and of course, I used ooVoo during our conference call, as seen here:

ooVoo, is a large social video-chat provider with 54 million registered subscribers.  With the launch of ooVoo’s new mobile apps with support for 4 simultaneous video streams, they are currently the only major video conferencing product offering this - and for free.

Skype for Windows 8 Metro / Modern UI How-To Install

August 20, 2012

So you want to try out the new Skype Metro/Modern UI on Windows 8 do ya? Well so do I, so last week I found out how to download and install a leaked copy of Skype for Windows 8.

1. Download the MetroSkype_1.0.0.128_x86.zip file from here. (Ironic Microsoft wants to kill the name Metro yet their Skype team is still using it for their filenames!

Windows 8 Broke my TAPI Dialing But Problem Solved!

August 17, 2012

I often use TAPI within Outlook to click-to-dial my contacts through our Asterisk-based PBX. This is an under-appreciated feature that more users should take advantage of considering most PBXs support TAPI TSPs.

However, after upgrading my Windows 7 machine to Windows 8 a couple days ago, this functionality stopped working. This feature allows me to simply view/search for an Outlook Contact, right-click the Contact, and then choose the number I want to dial, as seen here:


Instantly, my IP phone rings and I'm connected to the remote phone number. Fortunately, me and TAPI go way back.




Skype for Windows 8 Metro / Modern UI Leaks

August 17, 2012


Microsoft / Skype is hard at work developing a cool Metro "Modern UI" version of Skype, the new Windows 8 tile-based touch-enabled interface. An image of the Skype Metro style app leaked to Twitter  demonstrating how the Microsoft/Skype team has optimized Skype for Windows 8 and Windows RT tablets coming to market.

Cult of Mac likes it, but isn't pleased Apple tablets will be getting the short shaft and not be able to leverage this new UI. It sports the usual voice and video features, but also pinned favorites and a sidebar to display status and message history.

According to Neowin, "The UI is fluid and dare we say fast too.

Installing Windows 8! Yeah baby!

August 15, 2012

Auto-Provision VoIP Softphone with QR Code

August 10, 2012

Zoiper, creators of SIP and IAX clients for Apple iOS and Android. has a novel idea of leveraging QR codes to auto-provision VoIP softphone clients. No more typing the SIP registrar, username, password, etc. Their softphone client allows end users to self-provision their VoIP service accounts simply by taking a picture with the device camera to scan a QR code.

From the Ziper mobile app you click the QR icon and the screen then switches to “QR scan mode” where it can capture the image generated by the VoIP provider.


Microsoft Surface = Threat to IP Phone Market

August 6, 2012

Microsoft has already irked some of their hardware partners with Microsoft getting into the hardware business via their pending Microsoft Surface product launch later this year. Perhaps lost in the battle between Microsoft and their PC/laptop/tablet hardware partners is the pending battle that I predict between Microsoft and their Lync phone hardware partners, such as snom and Polycom.

In 2011, I wrote an article discussing how the Apple iPad (and also Android tablets) will be your next desktop IP phone. More recently, last month I wrote how the Microsoft Surface tablet could also be a game changer in the IP phone market:
This touch support [in Windows 8] will give Microsoft an advantage is fulfilling my prediction that tablets will replace the desktop phone. Windows 8 tablets running Lync will become the ultimate unified communications device, performing everything from your traditional voice (VoIP) to HD video conferencing, as well as collaboration, instant messaging, and all the other typical UC features.



Sprint Sponsors TMC's M2M Evolution Collocated at ITEXPO

August 1, 2012

New Hotmail/Outlook Sucks on iOS & Android & Why That's Good for Microsoft

July 31, 2012

So the big news today is the revamped Hotmail, which is a dramatic improvement over the old version in terms of design aesthetics as well as usability. Sporting a Metro-like UI it is quite apparent that Microsoft is dedicating serious resources on a unified user interface that is the same no matter if you're using a laptop/PC, Windows Phone, Xbox 360, or Windows 8 tablet. This investment could pay long dividends for Microsoft. Who wouldn't want a consistent UI across multiple devices?

FreedomPop for iPod Touch - Free 4G Internet Coming!

July 25, 2012


Skype founder Niklas Zennstrom's new FreedomPop, a 4G broadband "free" wireless internet provider, which recently announced FREE 4G wireless internet for iPhone using the Freedom Sleeve 4G for iPhone 4/4s will soon launch the Freedom Sleeve for the iPod Touch. Yeah, that's right, I said FREE 4G wireless internet - with some small caveats of course...
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