VoIP & Gadgets Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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ZANGI New Mobile VoIP & Video App Launching Soon

March 29, 2012

ZANGI is a new mobile app that supports free SMS, voice and video calls, multi-user conferences, instant messaging, file sharing, screen sharing, integration with other programs and more. ZANGI is still in "stealth mode", but I'm told their offering is coming out next month with support for multiple mobile platforms including OS, Android OS, Symbian, Windows PC, or Windows Mobile. It can also be used via web interface or through social networks like Facebook, Google+, etc. How integrated with these popular social networks remains to be seen.

Posted in Android, Apple, Gadgets, Mobile Phones, TMCnet, Unified Communications, Video Conferencing, VoIP, Wireless

Tagged: android, facebook, file sharing, google, gps, instant messaging, ios, location aware, mobile voip, sms, video conferencing, voip, zangi : Related Tags: social networks, still stealth, location aware, mobile, video, calls

SoftPhone.com New Cloud VoIP Offering - Invite Only

March 26, 2012

Interesting new web-based VoIP offering I came across via CounterPath's Todd Carother's Google+ status update. The website is softphone.com and according to a whois lookup is indeed owned by CounterPath. Check out the website description:

Coming soon is a new cloud offering for SMBs for the United States and Canada — SoftPhone.com. With SoftPhone.com business users will be able to leverage their current IP-PBX or hosted offering to connect with other colleagues for FREE.

Posted in SIP, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: counterpath, sip, softphone, softphone.com, todd carothers, video conferencing, voip, x-lite : Related Tags: cloud offering, business number, cloud based, voice video, webrtc project, softphone

HP Aims to Simplify Unified Communications Deployment

March 26, 2012

HP today announced two new offerings that aid in the rapid adoption of unified communications (UC) solutions from Microsoft and Polycom. The new offerings include HP AppSystem for Microsoft Lync, a turnkey platform designed to expedite Lync deployments, and a customizable HP and Polycom Rich Media Communications (RMC) solution for video and collaboration.

Although many organizations are deploying Microsoft Lync, not everyone is embracing it. One reason is that internal staff lacks expertise or can dedicate time to deploy UC.

Posted in Lync, Microsoft, SIP, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: appsystem, collaboration, hp, lync, microsoft lync, tco, telepresence, uc, unified communications, video conferencing, voip : Related Tags: appsystem microsoft, polycom realpresence, video solutions, unified communications, realpresence video, polycom

Skype Releases Retina-Optimized Skype for iPad

March 26, 2012

Skype just released a new Retina-optimized version of Skype for iPad. Now your video conferences will look better than ever. So go download the Skype for iPad 3 Skype for new iPad app from the Apple App Store. I'd really like to call it Skype for iPad 3, but alas Apple dropped that whole iPad version numbering scheme for simplicity sake, but I won't argue the idiocy of this again.

Posted in Skype, TMCnet, Video Conferencing, VoIP

Tagged: display, ipad, retina, skype, skype for ipad, video conferencing : Related Tags: retina optimized, skype

Digium launches G100 / G200 T1/E1/PRI VoIP Gateways at Rock Bottom Prices

March 26, 2012

Digium launches their standalone G100 and G200 VoIP gateways, which negate the need for a TDM (T1/E1) card to be installed in your Asterisk server. Both products are fanless and have no moving parts, which means higher reliability. Further, many Asterisk deployments are now happening in virtualized environments or in the cloud where you cannot have a dedicated TDM card installed. These two VoIP gateways support TDM-to-SIP, SIP-to-TDM and SIP-to-SIP (transcoding) applications to bridge the TDM and SIP worlds.

Posted in Asterisk, SIP, Unified Communications, VoIP

Tagged: digium, e1, fxo, fxs, g100, g200, sangoma, sip, t1, tdm : Related Tags: battery disconnect, disconnect supervision, ground start, modem support, digium launches, support

HTMLExcerpt Plugin for Movable Type

March 22, 2012

With any CMS, whether it's Movable Type, WordPress, Joomla, etc., one big problem is automatically creating fully formatted HTML excerpts. The problem is that it's very difficult to know where exactly to split the HTML code without leaving an orphaned HTML tag somewhere. Many website publishers simply force their writers to manually insert a HTML excerpt into a separate field. This isn't an optimal solution, since the writer may have to have some knowledge of HTML, unless of course the excerpt field sports a WYSIWYG editor.

Posted in MovableType, News

Tagged: blogging, cms, excerpt, html, lint, movable type, perl, plugin, sentences, tidy, words : Related Tags: htmlexcerpt plugin, array elements, linux shell, example example, module using, sentences

Ensim Adds Support for Lync Server 2010 Multi-tenant Hosting Pack

March 20, 2012

Ensim Corporation today announced support for Microsoft Lync Server 2010 Multi-tenant environments allowing enterprises who wish to host Lync in the cloud to have a a powerful deployment tool at their disposal. Ensim Unify Service Provider Edition now offers full support for Microsoft Lync in multi-tenant environments for messaging, presence, web and video conferencing, and telephony with enterprise voice. With Ensim Unify's ability to allocate resources physically and logically, service providers using Lync Server 2010 Multi-tenant Hosting Pack (Lync Hosting Pack for short) can support small or large deployments in multi-tenant mode or can dedicate a single server to a single organization and allow custom SIP integration for each organization - all while managing Lync as a single platform.

Ensim Unify Service Provider Edition offers service providers and a complete, centralized, relational platform that manages creation, activation, configuration, and administration of an entire hosted application and cloud service offering.

Posted in Lync, Microsoft, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: cloud, ensim, hosted, lync, lync server 2010, microsoft, mult-tenant, sip, unified communications, unify service provider edition, video conferencing : Related Tags: ensim unify, multi tenant, service providers, unify service, provider edition, ensim

Zingaya Launches Zingaya Enterprise Edition

March 20, 2012

Zingaya today announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click. Their platform enables developers to build out Mobile VoIP apps, with applications that include support desk and sales & e-commerce, with the goal of improved conversion rates.

Zingaya enables VoIP calls without a phone or without requiring a download. E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.

Posted in Cloud, Google, SIP, TMCnet, VoIP

Tagged: api, click to call, e-commerce, google, sdk, sip, twilio, voip, webrtc, zingaya : Related Tags: ingaya enterprise, customer service, enterprise edition, companies enterprise, features ingaya, ingaya

NetZero Unveils Free Wireless 4G mobile Internet service

March 19, 2012

Remember NetZero, the company best known for offering free dial-up Internet service? Well they're back! NetZero today launched a free 4G wireless that offers a year of free mobile Internet and a free data plan through a partnership with Clearwire.

Posted in Accessories, Gadgets, Internet, TMCnet, Wireless

Tagged: 3g, data, free, internet, lightspeed, mobile, netzero, warpspeed, wireless : Related Tags: mobile broadband, option customers, internet service, overage charges, mobile internet, customers

Avaya Scoops Radvision for $240 million

March 15, 2012

Carl Ford has some good analysis of Avaya's $240 million acquisition of Radvision. Radvision was #18 in my Top 20 VoIP Innovators of All Time. In 1993, Radvision developed technology enabling transfer of real-time IP video over IP networks. They also developed a H.323 stack used in hundreds of VoIP and videoconferencing products before SIP became the dominant VoIP protocol of choice. They now develop UC products, videoconferencing systems, as well as SIP and IMS developer toolkits. Radvisions expertise will be a nice addition to Avaya's portfolio.

Posted in Avaya, SIP, Video Conferencing, VoIP

Tagged: avaya, carl ford, developers, ims, radvision, sip, stack, video conferencing : Related Tags: radvision, avaya

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