VoIP & Gadgets Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012

Rich Tehrani gave some interesting ITEXPO facts during his keynote introductions. He also covered Super Wi-Fi, M2M, Facebook IPO causing new millionaires to fund new companies and StartupCamp, which in the past has had actually VCs in the audience write checks to startups after they gave their pitch / demo during StartupCamp. Watch the video:

Posted in ITEXPO

Tagged: facebook, funding, ipo, itexpo, keynote, m2m, rich tehrani, startupcamp, super wi-fi, vc : Related Tags: itexpo facts, startupcamp

New Digium IP Phones Up Close

February 1, 2012

I got to see the new Digium IP Phones up close - sort of. I ran into Digium's Steve Sokol in their ITEXPO booth and proceeded to ask Steve about these new IP phones. I asked him if they were developed internally (yes) or white-labeled, where they were being built (China), and a few other questions.

I was about to ask him to see a demo when a Digium employee interrupted and asked Steve to give a demo to two attendees standing a few feet away.

Posted in Asterisk

Tagged: asterisk, digium, itexpo, voip : Related Tags: steve, phones, digium

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012

Ingate, makers of SIP-capable enterprise firewalls, has done it again! Every show they have one of ... if not *the* largest conference room and they continually pack it in - often standing room only in the back. I stopped in to check it out. This short video followed by a cool interactive panoramic says it all:

Posted in ITEXPO, SIP

Tagged: conference, firewall, ingate, itexpo, sip : Related Tags:

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

Good crowd entering the show floor as it opens.

Posted in ITEXPO

Tagged: exhibits, itexpo, tradeshow : Related Tags:

Sprint's Michael A. Rouleau Kicks off ITEXPO Keynotes

February 1, 2012

The keynotes have started with Michael Rouleau telling the story of a company that has invented a flying car. It can travel 65mph on the ground and I think he said 115mph or 150mph in the air with a range of 450 miles. Hit traffic on I-95? Fly over it! He went onto explain all the issues this great idea has - $200,000 price tag, certified for both flight and ground, need for pilot's license, etc. Now he's discussing M2M examples. He said customers want something unique that solves problems. They want Sprint to invent things to hold costs down, increase multimedia capabilities, and improve communications leveraging the cloud.

Posted in ITEXPO

Tagged: itexpo, sprint : Related Tags:

Digium Gamechanger! Launches D40, D50, & D70 IP Phones

February 1, 2012

Today, at ITEXPO, the premiere communications event, Digium launched a line of IP phones that work in conjunction with their Asterisk and Switchvox solutions. This truly could be a gamechanger, since Asterisk is a popular IP-PBX solution that popular 3rd party phone vendors such as Aastra, snom, and Polycom offer products for. This move by Digium and the impact on these phone vendors could be quite interesting. This reminds me of 2008 when Aastra, a traditional IP phone manufacturer decided to offer a full-fledged IP-PBX based on Asterisk, called AastraLink. As I said during the AastraLink 2008 product launch:

Aastra Telecom has entered the IP-PBX game with the AastraLink Pro 160.

Posted in Asterisk, ITEXPO, TMCnet, Unified Communications, VoIP

Tagged: aastra, asterisk, d40, d50, d70, danny windham, digium, ip phone, ip-pbx, mark spencer, polycom, snom, switchvox, voip, xorcom : Related Tags: phone vendors, asterisk based, phone systems, digium phones, asterisk switchvox, phones

Spam Soap - The MSP-Friendly Cloud-based Messaging Service Provider

January 31, 2012

At ITEXPO, I met with Eric Pinto, sales engineer from Spam Soap, a cloud-based messaging service provider. Founded in 2002, back in the early cloud days, Spam Soap pioneered the use of the MX record email filtering model. Today, Spam Soap has thousands of customers worldwide using a range of cloud-based messaging services, including, anti-virus filtering, anti-spam filtering, preserving business continuity, protecting confidential information, and ensuring regulatory compliance.

They currently have 900 channel partners and are very much channel-centric and leverage Managed Service Providers (MSPs). They'll point direct end-users that come to them to a MSP.

Posted in Cloud, ITEXPO, Internet

Tagged: anti-spam, anti-virus, cloud, email, filtering, hosted, managed services, msp, mx record, spam soap : Related Tags: email server, cloud based, primary email, based messaging, service provider, email

Asterisk 1-2-3 so Packed They Moved to Bigger Room!

January 31, 2012

I heard the Asterisk 1-2-3 session, the first one of the day was standing room only will people waiting outside the door trying to get in. I went to check it out when I saw people filing out. What gives? I captured video and heard someone say that they were moving to a bigger room. I then headed to the new room and captured some photos.

Double Click Video Above to Play

Posted in ITEXPO

Tagged: asterisk, itexpo, tmcnet, voip : Related Tags:

Zultys MX Release 7.0 Unified Communications Release Adds Android Support

January 31, 2012

At ITEXPO in Miami, Zultys today announced their latest UC software offering mobility features for Android, call center enhancements, and third-party CRM integrations. The latest major firmware release for the MX platform, MX Release 7.0 Unified Communications Software is a secure, all-in-one SIP-based IP phone system that is highly scalable and highly customizable. This version also includes enhancements to SIP security.

Zultys introduced Zultys Mobile Communicator for iPhone and Blackberry users in MX Release 6.0.

Posted in ITEXPO, SIP, TMCnet, Unified Communications, Video Conferencing, VoIP

Tagged: im, ip-pbx, mx release 7.0, outlook, presence, salesforce.com, sip, uc, unified communications, video conferencing, voip, zultsys : Related Tags: contact center, unified communications, salesforce communicator, quick contact, third party, ultys

Gadget Lovers! LaGuardia Airport Adds Electric Outlets to Waiting Gate Seats

January 30, 2012

Gadget lovers rejoice! LaGuardia Airport has added electric outlets to roughly every other seat in the seats by all the gates. The electric outlets sport a glowing blue light that draws gadget lovers like moth to a flame. It was so annoying when I previously came to LaGuardia airport and had to struggle to find an outlet to plugin. Now your iPad, iPhone, Android, iPod touch, and any other gadget won't be drained surfing the Web, checking email, etc. while waiting to board Your gadgets can be fully charged so they last throughout the flight. Here's some photos:

Posted in Gadgets

Tagged: airport, electric, gadgets, ipad, iphone , laguardia, outlets : Related Tags: electric outlets, gadget lovers, laguardia airport, gadget, laguardia, electric

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