Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Digium launches G100 / G200 T1/E1/PRI VoIP Gateways at Rock Bottom Prices

March 26, 2012


Digium launches their standalone G100 and G200 VoIP gateways, which negate the need for a TDM (T1/E1) card to be installed in your Asterisk server. Both products are fanless and have no moving parts, which means higher reliability. Further, many Asterisk deployments are now happening in virtualized environments or in the cloud where you cannot have a dedicated TDM card installed. These two VoIP gateways support TDM-to-SIP, SIP-to-TDM and SIP-to-SIP (transcoding) applications to bridge the TDM and SIP worlds.

HTMLExcerpt Plugin for Movable Type

March 22, 2012

With any CMS, whether it's Movable Type, WordPress, Joomla, etc., one big problem is automatically creating fully formatted HTML excerpts. The problem is that it's very difficult to know where exactly to split the HTML code without leaving an orphaned HTML tag somewhere. Many website publishers simply force their writers to manually insert a HTML excerpt into a separate field. This isn't an optimal solution, since the writer may have to have some knowledge of HTML, unless of course the excerpt field sports a WYSIWYG editor.

Ensim Adds Support for Lync Server 2010 Multi-tenant Hosting Pack

March 20, 2012


Ensim Corporation today announced support for Microsoft Lync Server 2010 Multi-tenant environments allowing enterprises who wish to host Lync in the cloud to have a a powerful deployment tool at their disposal. Ensim Unify Service Provider Edition now offers full support for Microsoft Lync in multi-tenant environments for messaging, presence, web and video conferencing, and telephony with enterprise voice. With Ensim Unify's ability to allocate resources physically and logically, service providers using Lync Server 2010 Multi-tenant Hosting Pack (Lync Hosting Pack for short) can support small or large deployments in multi-tenant mode or can dedicate a single server to a single organization and allow custom SIP integration for each organization - all while managing Lync as a single platform.

Ensim Unify Service Provider Edition offers service providers and a complete, centralized, relational platform that manages creation, activation, configuration, and administration of an entire hosted application and cloud service offering. 


Zingaya Launches Zingaya Enterprise Edition

March 20, 2012

Zingaya today announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click. Their platform enables developers to build out Mobile VoIP apps, with applications that include support desk and sales & e-commerce, with the goal of improved conversion rates.

Zingaya enables VoIP calls without a phone or without requiring a download. E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.

NetZero Unveils Free Wireless 4G mobile Internet service

March 19, 2012

Remember NetZero, the company best known for offering free dial-up Internet service? Well they're back! NetZero today launched a free 4G wireless that offers a year of free mobile Internet and a free data plan through a partnership with Clearwire.

Avaya Scoops Radvision for $240 million

March 15, 2012

netTALK Launches Wi-Fi VoIP Device

March 15, 2012

netTALK today launched netTALK DUO Wi-Fi, launching exclusively first in Target stores nationwide. Check out my review of their original non-Wi-Fi netTALK DUO, which required an Ethernet (wired) connection. Their new wireless product will be available starting early April at Target stores nationwide, with other retailers being added soon.

“We are truly making history with the launch of netTALK DUO WiFi,” said Anastasios ‘Takis’ Kyriakides, President and CEO.

Post Office 2.0 Plugin for Movable Type

March 15, 2012

Movable Type has a plugin called Post Office (now maintained on Github by Endevver) which is a cool email-to-blog (moblogging) Perl-based plugin. I wrote my own email-to-blog Perl script years ago, which has some advanced features like support for both images and videos in your email attachments. However, the script would run via a Linux bash shell and executed via a scheduled cron job. Because of that, for each Movable Type user that needed this feature I need to copy the Perl script to a new .pl Perl file and change the 'static' variables (email address, MT XML-RPC password, etc.).

AT&T U-verse Closing in on Verizon FiOS

March 13, 2012

AT&T U-verse is closing in on Verizon FiOS in the Battle of the Telco TV Titans. According to IHS iSuppli Research, "AT&T in the fourth quarter of 2011 added more video subscribers to its U-verse service than cellular/wireless arch-rival Verizon did for its FiOS offering, marking the 10th straight quarter that AT&T has exceeded Verizon, according to the IHS Screen Digest U.S. Media Intelligence Service."

Swann Unveils MP3 DJ Doorbell

March 13, 2012


With the Swann MP3 DJ Doorbell - nostalgia aside - you can say goodbye to the days of the boring "ding-dong" doorbell. The Swann MP3 Doorbells lets you customize your doorbell and play your favorite music in MP3 or polyphonic formats as your visitors arrive. Scare your trick-or-treaters with some scary music or play some Christmas music when your Christmas guests arrive. Certainly putting custom holiday-themed music on your doorbell with make you the envy of your neighbors.

The MP3 DJ Doorbell sports a doorbell unit, backed with double sided tape for mounting in your doorway and a wireless speaker unit for mounting inside in your living area, kitchen, hallway etc with screws in the pack.


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