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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Digium launches G100 / G200 T1/E1/PRI VoIP Gateways at Rock Bottom Prices

March 26, 2012


Digium launches their standalone G100 and G200 VoIP gateways, which negate the need for a TDM (T1/E1) card to be installed in your Asterisk server. Both products are fanless and have no moving parts, which means higher reliability. Further, many Asterisk deployments are now happening in virtualized environments or in the cloud where you cannot have a dedicated TDM card installed. These two VoIP gateways support TDM-to-SIP, SIP-to-TDM and SIP-to-SIP (transcoding) applications to bridge the TDM and SIP worlds.

HTMLExcerpt Plugin for Movable Type

March 22, 2012

With any CMS, whether it's Movable Type, WordPress, Joomla, etc., one big problem is automatically creating fully formatted HTML excerpts. The problem is that it's very difficult to know where exactly to split the HTML code without leaving an orphaned HTML tag somewhere. Many website publishers simply force their writers to manually insert a HTML excerpt into a separate field. This isn't an optimal solution, since the writer may have to have some knowledge of HTML, unless of course the excerpt field sports a WYSIWYG editor.

Ensim Adds Support for Lync Server 2010 Multi-tenant Hosting Pack

March 20, 2012


Ensim Corporation today announced support for Microsoft Lync Server 2010 Multi-tenant environments allowing enterprises who wish to host Lync in the cloud to have a a powerful deployment tool at their disposal. Ensim Unify Service Provider Edition now offers full support for Microsoft Lync in multi-tenant environments for messaging, presence, web and video conferencing, and telephony with enterprise voice. With Ensim Unify's ability to allocate resources physically and logically, service providers using Lync Server 2010 Multi-tenant Hosting Pack (Lync Hosting Pack for short) can support small or large deployments in multi-tenant mode or can dedicate a single server to a single organization and allow custom SIP integration for each organization - all while managing Lync as a single platform.

Ensim Unify Service Provider Edition offers service providers and a complete, centralized, relational platform that manages creation, activation, configuration, and administration of an entire hosted application and cloud service offering. 


Zingaya Launches Zingaya Enterprise Edition

March 20, 2012

Zingaya today announced Zingaya Enterprise, a new platform and API enabling VoIP calls from a browser or a mobile app with a single click. Their platform enables developers to build out Mobile VoIP apps, with applications that include support desk and sales & e-commerce, with the goal of improved conversion rates.

Zingaya enables VoIP calls without a phone or without requiring a download. E-commerce companies and other customer-focused organizations can embed a widget on their website that allows their customers to simply click a button to start speaking to a live customer agent.

NetZero Unveils Free Wireless 4G mobile Internet service

March 19, 2012

Remember NetZero, the company best known for offering free dial-up Internet service? Well they're back! NetZero today launched a free 4G wireless that offers a year of free mobile Internet and a free data plan through a partnership with Clearwire.

Avaya Scoops Radvision for $240 million

March 15, 2012

netTALK Launches Wi-Fi VoIP Device

March 15, 2012

netTALK today launched netTALK DUO Wi-Fi, launching exclusively first in Target stores nationwide. Check out my review of their original non-Wi-Fi netTALK DUO, which required an Ethernet (wired) connection. Their new wireless product will be available starting early April at Target stores nationwide, with other retailers being added soon.

“We are truly making history with the launch of netTALK DUO WiFi,” said Anastasios ‘Takis’ Kyriakides, President and CEO.

Post Office 2.0 Plugin for Movable Type

March 15, 2012

Movable Type has a plugin called Post Office (now maintained on Github by Endevver) which is a cool email-to-blog (moblogging) Perl-based plugin. I wrote my own email-to-blog Perl script years ago, which has some advanced features like support for both images and videos in your email attachments. However, the script would run via a Linux bash shell and executed via a scheduled cron job. Because of that, for each Movable Type user that needed this feature I need to copy the Perl script to a new .pl Perl file and change the 'static' variables (email address, MT XML-RPC password, etc.).

AT&T U-verse Closing in on Verizon FiOS

March 13, 2012

AT&T U-verse is closing in on Verizon FiOS in the Battle of the Telco TV Titans. According to IHS iSuppli Research, "AT&T in the fourth quarter of 2011 added more video subscribers to its U-verse service than cellular/wireless arch-rival Verizon did for its FiOS offering, marking the 10th straight quarter that AT&T has exceeded Verizon, according to the IHS Screen Digest U.S. Media Intelligence Service."

Swann Unveils MP3 DJ Doorbell

March 13, 2012


With the Swann MP3 DJ Doorbell - nostalgia aside - you can say goodbye to the days of the boring "ding-dong" doorbell. The Swann MP3 Doorbells lets you customize your doorbell and play your favorite music in MP3 or polyphonic formats as your visitors arrive. Scare your trick-or-treaters with some scary music or play some Christmas music when your Christmas guests arrive. Certainly putting custom holiday-themed music on your doorbell with make you the envy of your neighbors.

The MP3 DJ Doorbell sports a doorbell unit, backed with double sided tape for mounting in your doorway and a wireless speaker unit for mounting inside in your living area, kitchen, hallway etc with screws in the pack.


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