Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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New iPad - the Good, the Bad, the Ugly

March 7, 2012

Apple launched their new iPad today. Here's a run down of all the cool new features in the new iPad, which was rumored to be called the iPad 3, iPad 3rd Generation, or iPad HD. The Apple keynote launch is still going on and they haven't announced the final name, so we'll just call it iPad X. Personal hotspot (Cool!)

The new iPad will be available in black & white colors. There are two wireless options available: 4G LTE or Fast 3G HSDPA and DC-HSDPA.

March 7, 1876 Telephone Patented + How to Dial the Telephone Video (1927)

March 7, 2012


On this day March 7th in 1876 - 136 years ago - Alexander Graham Bell patented the telephone.  Interestingly, with the patenting of this world-changing technology an instructional black & white video was released in 1927 - a silent one at that, so pay close attention to the captions for this "Dialing for Dummies" instructional video. After all, dialing on a rotary phone is really hard! Wow, it's been 30 years since I used one.

Compare Your Reading Speed to the National Average (Online Tool)

March 6, 2012


Love to read books and curious how fast you can read? Well, take this speed reading challenge that'll measure just how fast you can read, tell you exactly how long it'll take to read some popular classics, and compare you with national reading speed averages. It'll even tell you how many consecutive eBooks you can read before your eReader's battery will die (Nook, Kindle, Kindle Fire, Sony Reader, etc.). Though I'm not sure how many people would read multiple books all in the same day causing them to kill their eReader's battery. 

Cheap Gadget Insurance Saves the Day

March 6, 2012


Protect Your Bubble, a new specialty insurance brand, launched today in the U.S., offering affordable and comprehensive gadget insurance for those pricey gadgets starting at $2.99/month. Perhaps more importantly Protest Your Bubble guarantees 24-hour turnaround for a replacement phone or tablet. So now you will only have to feel gadget withdrawal for 24 hours. Hey, if Jack Bauer can survive 24 hours fighting terrorists, being tortured, with barely time enough to check his Facebook, then surely you can wait 24 hours to have your gadget mailed to you.

Microsoft Lync Server 2010 Updates

March 2, 2012

Microsoft released some updates for Microsoft Lync Server 2010, Microsoft's unified communications server platform. You can download the cumulative update here.

Here's a list of updates released for Lync Server 2010:

Apple 7.85" Tablet Targeting Kindle Fire Will Fail

March 1, 2012


Apple is reportedly going to ship 7.85" iPads in the 3rd quarter, squarely targeting the 7" $199 Kindle Fire, which scorched up holiday sales. This new mini-iPad also targets the Barnes & Noble Nook, though the Kindle Fire is the more popular of the two. The Register is reporting that Steve Jobs' death cleared the way for this new 7.85" iPad, since Steve Jobs was opposed to a mini-iPad.

Regardless of the reason Apple has changed their minds and decided to attack the ~7" tablet market, this is one area where Apple will fail. First, the cost.


Kinect Grocery Cart Follows You and Helps You Shop Efficiently

February 29, 2012


Let's face it, between checking email, tweeting, updating your Facebook status, sending/receiving text messages, taking kids to soccer, etc., every second of our daily lives is precious. So if we can squeeze in a little bit more time via more efficient grocery shopping that leverages a robotic Kinect-camera-enabled grocery cart that stalks you, then by all means.

Microsoft recently demonstrated a prototype of a Kinect-enabled shopping cart that leverages a monitor screen, a motor and a Kinect sensor usually reserved for the popular Xbox 360 console. The shopping cart can recognize a membership card, pull up a customer's shopping list, speak items, offer suggestions, tell you where items are in the store, and scan objects as they are placed in the cart.


maaii Review - New VoIP App Similar to Viber

February 28, 2012


maaii pronounced as “mahy-ee” or “My-ee” is a free mobile VoIP application for iPhone and Android featuring Facebook integration and it comes bundled with 100 free minutes ($1.90). However, as part of their launch they're recharging each users balance back to $1.90 each day, thus giving each user 100 free VoIP calling minutes every day!

I decided to take the app for a test drive on my iPhone 4S. The maaii app will run in the background unless you force the app closed. Thus, you can receive inbound calls very quickly without waiting for the app to load.


Skype For Windows Phone Available With Group IMs But No Group Video

February 27, 2012


Today Skype announced their Skype for Windows Phone Beta app, which is the last major smartphone operating system to not have Skype. Ironic, considering Microsoft owns Skype, but obviously with the relatively new Windows Phone operating system Skype had to be redesigned by Microsoft's Skype team. The new Skype follows the elegant and clean Metro tiles design.

Check out this video to see how it works.

With Skype for Windows Phone Beta you can make free audio and video calls to your Skype contacts over 3G and 4G or WiFi, and of course make calls to landlines and mobiles using your Skype Credit. Also you can create and hold one-to-one and group chats, and update your profile and account information.






Google Voice Adds Circles - The Apocalypse is Upon Us!

February 23, 2012


In a terse blog statement, Google announced that Google Voice would add Google+ circles adding a social network management strategy to Google Voice. Now you can organize your contacts into specific circles that actually ring your mobile device (family, mom, dad, friends), while ex-lovers, telemarketers, and stalkers go straight to voicemail jail! You can also add custom greetings to each Circle. From the Google Voice Blog:
To help make it even easier for you to organize your contacts, today we’re adding Google+ Circles to Google Voice.


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