Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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ITEXPO IP Communications Trade Show Continues Solid Growth

February 8, 2012

ITEXPO East 2012 in Miami was TMC's best show ever with over 200 booths and over 8,200 attendees. Conferee attendance for ITEXPO East increased more than 50% from 2011, resulting in dozens of standing room only sessions at ITEXPO and collocated conferences such as HTML5 Summit, M2M Evolution, Business Video Expo, Super WiFi Summit, and 4GWE. As an example, here's a photo I took at the jam-packed Ingate SIP trunking conference session:


Even with the additional third day of exhibit hall hours, foot traffic was pretty good - on a Friday no less. I heard from several exhibitors saying it was their best ITEXPO ever.

TMC's next show, ITEXPO West 2012, is scheduled to take place on October 1-4, 2012, in Austin, Texas, (the 'new' Telecom Corridor) which will be the second time in Austin after moving from Los Angeles.




Verizon and BT Announce Cross-Network Video Calling & Telepresence

February 8, 2012

Verizon and BT announced a deal enabling each of their respective customers initiate high-quality video conferences and telepresence sessions. I spoke with representatives from BT and Verizon to learn more about their collaboration.

Marc Hambley, Sr. Product Manager at BT explained, "We are connecting our respective telepresence exchanges together - that will allow BT clients to have meetings with Verizon clients, either hosted on BT service or Verizon service.

Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails?

February 6, 2012

According to CNet, Apple's A5 processor includes noise-reduction circuitry licensed from a start-up called Audience. Audience's technology enhances speech and works well even when you hold the phone are arm's length ('far-field speech'). This explains the mysteriously larger A5 processor on the iPhone 4S and why the previous gen iPhone 4 didn't get the Siri via a simple iOS software upgrade.

The iPhone 4S has just a few advantages over the iPhone 4, including a an amazing 8-megapixel camera that captures HD video, a faster dual-core processor and of course Siri. However, if you don't care about the HD video or better quality photographs, you might be inclined to buy a new or even used iPhone 4 for less money or keep the iPhone 4 you already have. Many iPhone 4 users were none to happy with not getting Siri and assumed Apple was simply trying to force users to upgrade to the 4S.

Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?

February 3, 2012


Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the signal to travel further (miles) and penetrate walls better than the higher frequencies previously used (hundreds of feet). Well, forget about Super Wi-Fi!

I met with Thomas Ngeow from Altai Technologies at ITEXPO, a Hong Kong-based company and he explained they coined Super Wi-Fi for one of their products long before the Super Wi-Fi standard was coined. You're probably wondering who cares who coined it first and you'd be right.


Billionaire Gives Secrets to Startup Success

February 3, 2012



Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing 83 out of 89 success rate. It's an even more astounding fact when you consider that according to TMC's Peter Bernstein, 90% of startups fail. Terry has sold many of these companies for millions and even hundreds of millions of dollars.

TMC Showcases the Top 40 "Newsmakers" at ITEXPO

February 2, 2012

There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium, Xorcom)... ITEXPO has a record number of exhibitors that have unveiled new products and services at ITEXPO in Miami.

There have been many competing shows over the years, most notably VON, which suffered an untimely demise. ITEXPO and VON were the two best shows focused on VoIP and IP communications.


Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012

New Digium IP Phones Up Close

February 1, 2012

I got to see the new Digium IP Phones up close - sort of. I ran into Digium's Steve Sokol in their ITEXPO booth and proceeded to ask Steve about these new IP phones. I asked him if they were developed internally (yes) or white-labeled, where they were being built (China), and a few other questions.

I was about to ask him to see a demo when a Digium employee interrupted and asked Steve to give a demo to two attendees standing a few feet away.

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

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