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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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ITEXPO IP Communications Trade Show Continues Solid Growth

February 8, 2012

ITEXPO East 2012 in Miami was TMC's best show ever with over 200 booths and over 8,200 attendees. Conferee attendance for ITEXPO East increased more than 50% from 2011, resulting in dozens of standing room only sessions at ITEXPO and collocated conferences such as HTML5 Summit, M2M Evolution, Business Video Expo, Super WiFi Summit, and 4GWE. As an example, here's a photo I took at the jam-packed Ingate SIP trunking conference session:


Even with the additional third day of exhibit hall hours, foot traffic was pretty good - on a Friday no less. I heard from several exhibitors saying it was their best ITEXPO ever.

TMC's next show, ITEXPO West 2012, is scheduled to take place on October 1-4, 2012, in Austin, Texas, (the 'new' Telecom Corridor) which will be the second time in Austin after moving from Los Angeles.




Verizon and BT Announce Cross-Network Video Calling & Telepresence

February 8, 2012

Verizon and BT announced a deal enabling each of their respective customers initiate high-quality video conferences and telepresence sessions. I spoke with representatives from BT and Verizon to learn more about their collaboration.

Marc Hambley, Sr. Product Manager at BT explained, "We are connecting our respective telepresence exchanges together - that will allow BT clients to have meetings with Verizon clients, either hosted on BT service or Verizon service.

Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails?

February 6, 2012

According to CNet, Apple's A5 processor includes noise-reduction circuitry licensed from a start-up called Audience. Audience's technology enhances speech and works well even when you hold the phone are arm's length ('far-field speech'). This explains the mysteriously larger A5 processor on the iPhone 4S and why the previous gen iPhone 4 didn't get the Siri via a simple iOS software upgrade.

The iPhone 4S has just a few advantages over the iPhone 4, including a an amazing 8-megapixel camera that captures HD video, a faster dual-core processor and of course Siri. However, if you don't care about the HD video or better quality photographs, you might be inclined to buy a new or even used iPhone 4 for less money or keep the iPhone 4 you already have. Many iPhone 4 users were none to happy with not getting Siri and assumed Apple was simply trying to force users to upgrade to the 4S.

Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?

February 3, 2012


Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the signal to travel further (miles) and penetrate walls better than the higher frequencies previously used (hundreds of feet). Well, forget about Super Wi-Fi!

I met with Thomas Ngeow from Altai Technologies at ITEXPO, a Hong Kong-based company and he explained they coined Super Wi-Fi for one of their products long before the Super Wi-Fi standard was coined. You're probably wondering who cares who coined it first and you'd be right.


Billionaire Gives Secrets to Startup Success

February 3, 2012



Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing 83 out of 89 success rate. It's an even more astounding fact when you consider that according to TMC's Peter Bernstein, 90% of startups fail. Terry has sold many of these companies for millions and even hundreds of millions of dollars.

TMC Showcases the Top 40 "Newsmakers" at ITEXPO

February 2, 2012

There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium, Xorcom)... ITEXPO has a record number of exhibitors that have unveiled new products and services at ITEXPO in Miami.

There have been many competing shows over the years, most notably VON, which suffered an untimely demise. ITEXPO and VON were the two best shows focused on VoIP and IP communications.


Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012

New Digium IP Phones Up Close

February 1, 2012

I got to see the new Digium IP Phones up close - sort of. I ran into Digium's Steve Sokol in their ITEXPO booth and proceeded to ask Steve about these new IP phones. I asked him if they were developed internally (yes) or white-labeled, where they were being built (China), and a few other questions.

I was about to ask him to see a demo when a Digium employee interrupted and asked Steve to give a demo to two attendees standing a few feet away.

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

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