VoIP & Gadgets Blog

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

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AstriCon Party - Last Shuttle Out Sure is a Rowdy Bunch

October 27, 2011

Everyone seemed to have a great time at the AstriCon Conference Party which took place at Fat Cats, a bowling alley and video game establishment. The last shuttle left around 11:35pm and it sure was a rowdy bunch (but in a good way). Fellow co-worker Alan Urkawich was ribbing me from the back of the bus while I was riding in the front. We had some back and forth ribbing and some of the other shuttle bus riders joined in and joked with other passengers as well.

Tagged: alan urkawich, asterisk, astricon, conference, fat cats, party, tom keating : Related Tags: rowdy bunch, shuttle, bunch, astricon

Digium's Mark Spencer Questions Panasonic About Android APKs/Apps

October 26, 2011

Digium's Mark Spencer who founded Asterisk and AstriCon has no qualms about asking speakers at his conference a question and keeping them on their toes. He asked Panasonic's Hiroshige "Hiro" Kamine a technical question about the Panasonic IP phones supporting Android APKs/apps, which Hiro had to defer to his Panasonic associate. I don't think Mark was playing 'gotcha', but rather his technical curiosity had to be satisfied. I know the feeling, Mark, I know the feeling... Watch the video:

Posted in Android, Asterisk, Google, SIP, TMCnet, VoIP

Tagged: android, astricon, digium, hiroshige kamine, ip phone, panasonic, voip : Related Tags: panasonic

Mark Spencer, Allison Smith & the AstriCon Luncheon - Humor Alert!

October 26, 2011

Today's luncheon at the AstriCon conference was packed to the gills. I saw an open seat at Mark Spencer's table and some Digium folks. But the tables were so crammed close together that I couldn't figure out how to traverse the maze to their table. It didn't help that I was lugging a heavy laptop bag with iPad, laptop, and other gadgets.

Posted in Asterisk, TMCnet, VoIP

Tagged: allison smith, asterisk, astricon, digium, mark spencer, tom keating, voip : Related Tags: allison smith, voice asterisk, asterisk, spencer, astricon, table

AstriCon VoIP Security - $400,000 toll fraud - YIKES!

October 26, 2011

During an AstriCon session on VoIP security the speaker discussed how easy it was to hack voicemail PINs, but not to listen to your voice messages but to initiate "call backs" using spoofed CallerIDs. Essentially, this leverages the "call back" feature that many voicemail systems have to call back the person that left the message.

He then asked the audience for any real world examples of how they were hacked. Several volunteered their stories. I captured one of them where their Elastix server was hacked - due to their parent company locking them out of the server and not updating /patching the server. This resulted in the hackers racking up toll fraud (Korean calls) of $400,000!

Posted in Asterisk, TMCnet, VoIP

Tagged: asterisk, astricon, elastix, hacker, hacking, sip, toll fraud, voip : Related Tags: server

Snow at AstriCon

October 26, 2011

The weather went from a beautiful sunny 79 degrees to 32 degrees with beautiful snow in just two days. That's Denver for ya! So far AstriCon has been a smashing success. Here's a photo of the snow outside the hotel window:

Posted in VoIP

Switchvox 5.5 - Sneak Peek!

October 26, 2011

I caught the tail half of Digium's Tristan Barnum's AstriCon session. Tristan Barnum is the Director of Product Marketing for Switchvox at Digium. In her AstriCon session, Tristan stressed how she never ever tells what Switchvox is up to and certainly not what features to expect.

"Switchvox 5.5 is due out the first quarter of the year [2012].

Posted in Asterisk, SIP, TMCnet, Unified Communications, VoIP

Tagged: contacts, david michels, digium, exchange server, ip-pbx, microsoft, outlook, smb 5.5, switchvox, tristan barnum, voip : Related Tags: exchange integration, features forthcoming, tristan barnum, exchange server, astricon session, switchvox

AstriCon Video Snippet of an AstriCon Session

October 25, 2011

For those that couldn't make AstriCon, thought I'd share this brief ~5 minute snippet of the 1st AstriCon session on Tuesday 10/25/11. Gives you some flavor of the awesome attendance and a little bit of the show content. I captured it using my new iPhone 4S, so it should play in HD (720p & 1080p) if you select that option in the YouTube video clip. The speaker is Paul Belanger, a software developer at Digium.

Posted in Asterisk, VoIP

Tagged: asterisk, astricon, ip-pbx, voip, youtube : Related Tags: astricon session, astricon

360° Panoramic of Astricon Exhibit Floor

October 25, 2011

Here's a 360° panoramic of the Astricon exhibit floor taken at 1:54pm today. The show floor opens at 5pm today, so this is a sneak peak! The Astricon exhibits are still being setup in this panoramic. I wanted to take this before people show up and mess up the stitching algorithm due to motion. As it is, the exhibitors setting up were wondering what was so interesting about photographing the ceiling. I missed one small spot which shows up in black. Remember to use your mouse to navigate around. Enjoy!

Posted in Asterisk, VoIP

Tagged: asterisk, astricon, exhibit floor, panoramic, voip : Related Tags: exhibit floor, panoramic astricon, astricon exhibit, floor, panoramic, astricon

Digium's Shaun Ruffell, Linux Kernel Developer Speaking at Astricon

October 25, 2011

Posted in Asterisk, VoIP

AstriCon - Panoramic Image of 1st Session

October 25, 2011

I captured a panoramic image of the first session taking place at AstriCon in the Westin Westminster hotel in Denver, Colorado. It's an interactive panoramic, so use your mouse to move around. I didn't do a 360 degree panoramic since attendees were looking at me wondering what the hell I was doing in the middle of a session holding my camera in the air and rotating it around in small angle increments.

Posted in Asterisk, TMCnet, Unified Communications, VoIP

Tagged: asterisk, astricon, tmcnet, voip : Related Tags: panoramic image, panoramic, session

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