Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Yankees Cup Stolen!

October 18, 2011

Damn it all, my lucky 2000 Yankees World Series souvenir cup was stolen (similar to one on right). The large soda cup was from the first ever Subway Series World Series game against the New York Mets. The game was a classic and was won by the Yankees in the 12th inning. The Yankees won it on a liner to the left field stands where I was sitting. I used this large cup as my daily water cup at the office since it was large and only need refilling once per day.

Polycom VVX 500 Launches

October 17, 2011


In 2009, Polycom announced the Polycom VVX 1500, a touch-screen business media phone, that combines IP telephony with business-class video and the ability to integrate with business applications. It was a little bit clunky to be honest, so I'm intrigued by the new Polycom VVX 500 that was just launched, especially since it's slimmer and sexier than the VVX 1500. The VVX 500 has a 3.5-inch TFT (320 x 240 pixels) touch screen.

It has built-in Web applications and a Digital Photo Frame. Polycom’s “My Info Portal” serves up stocks, news, sports, weather, and other streamed content directly to the phone’s screen.


Interactive Intelligence launches Quick Spin, a Cloud-based Unified Communications Trial Program

October 17, 2011



Interactive Intelligence today launched Quick Spin, a trial program that enables organizations to try their communications-as-a-service (CaaS) service for free. Interactive Intelligence gave me a demo of Quick Spin last week and I was pretty impressed. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management, and more.

One really interesting feature included in Quick Spin is negative and positive word/phrase analysis. Using in-house developed real-time word spotting technology, Quick Spin can flag/route a negative call ("Speak to your manager", "Cancel service") to an appropriate agent or manager.



It's Official - Skype Now Part of Microsoft!

October 14, 2011

Rebtel Mobile VoIP app hops between 3G and WiFi/data Networks

October 14, 2011

Rebtel just launched version 2.0 of its free iPhone app, which allows users to make and receive free international calls using WiFi, 3G, or local minutes. TechCrunch discusses Rebtels's "new proprietary technology called “KeepTalking”, which allows users to transition (mid-call, mind you) from WiFi/3G to local minutes." VentureBeat also writes about them with this headline: "Rebtel’s Voice-over-IP app hops between data/voice networks, a first". Actually, they're not the first. Back in 2010 at ITEXPO Counterpath's Todd Carothers demo'ed switching a 3G voice call automatically to WiFi and a VoIP call to the cellular network.

Nimbuzz launches Video calling for iPhone and PC

October 13, 2011

Nimbuzz today launched video calling for the iPhone and PC. You can download them here:

The Nimbuzz video calling works over 3G/4G as well as WiFi. Interestingly, they are also offering video chat, which is the same as video calling except no audio. Be sure you've got good miming skills if you plan to video chat with no verbal communication!

With Steve Jobs' Passing is Flash for the iPhone/iPad Now Possible?

October 11, 2011


Everyone in the technology world - and the world in general - mourns Steve Jobs' passing. My Facebook News Feed is still filled with friends who changed their profile photo to something Apple or Steve Jobs related. But I do have a bone to pick with Steve Jobs' decision to block Flash on Apple's iOS devices.

Steve Jobs gave his thoughts on Flash back in 2010. When Steve Jobs and Apple blocked Adobe Flash from Apple's popular line of mobile devices (iPhone, iPad, iPod touch), Steve's main claims against Flash were that it was too processor-heavy, a battery hog, security issues, performance issues, and that HTML5 was a better standard for the future.


Andrea SuperBeam Buds Headset review

October 11, 2011

We all have come to love our stereo headsets featuring separate audio channels for both the left and right ear, but what about dual or stereo microphones? If stereo speakers makes 'sounds' better for you, why can't stereo microphones make 'sounds' better for the remote party on Skype or a 3rd party called via your mobile phone?

Well, Andrea believe their SuperBeam Buds answers that question. Featuring a unique boom-less design, each of the two earbuds has a microphone built-in enabling true binaural surround sound recordings. These two mics (one at each ear) leverage Andrea's patented Adaptive Beam Forming to cancel unwanted background noise without the need for a clunky boom mic stretching across your cheek to your lips.

The SuperBeam buds also somes with a HD USB-based sound card, which bypasses a computer's lower-grade sound card for better fidelity and gain.



Facebook for IPad Launches

October 10, 2011

Netflix Abandons Qwikster DVD Name - Goes Back to Unified Netflix Name

October 10, 2011

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