Tom Keating : VoIP & Gadgets Blog
Tom Keating
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| VoIP & Gadgets blog - Latest news in VoIP & gadgets, wireless, mobile phones, reviews, & opinions

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Quadruple rainbow caught on camera

October 6, 2011

Millions Change Facebook Profile Picture to Honor Steve Jobs

October 6, 2011

Millions of Facebook users have changed their Facebook profile picture to honor Apple co-founder Steve Jobs who died yesterday from pancreatic cancer. According to Facebook, 628 million active users changed their Facebook profile picture to a real Apple, the Apple logo, or a picture of Steve Jobs.

Actually, I made that number up. Well actually, I did a rough calculation based on my Facebook Newsfeed which shows that 11 out of 14 (78.5%) users in my Friends' list changed their profile picture to something Apple or Steve Jobs related.

11/14 * 800 million active Facebook users=628 million

I'm sure this is nowhere near accurate, but it does show the love that Steve Jobs has. Below is a screenshot taken at 10:30am today.





Cisco UC320W Review

October 5, 2011


Cisco isn’t known for hitting the SOHO/SMB space of 1-24 users, even with their feature-rich, but not entirely inexpensive Unified Communications Manager Express (UCME) product line.  UCME’s sweet spot is 30-100 users, while Cisco’s new UC 320W product works with 1-24 users, with a sweet spot of 4-16 users. Also, the big brother to the UC320W, the UC500 has a sweet spot of 12-80 users addressing the small to mid-sized market. The list price of a UC320W system with 10 users, including voicemail is just $995, which is under the psychological $1,000 price-point. 

New Xirrus XR Wireless Array - Faster Wi-Fi with Modular Pricing

October 5, 2011


Steven Wastie, Xirrus's Chief Marketing Officer informed me that Xirrus ($70 million annual revenue) today released their next-generation wireless platform, the XR Wireless Array, which is their 3rd-generation Wi-Fi modular wireless switch. Xirrus's goal is to ensure high performance wireless networks, whose explosive growth is being driven by mobile devices including laptops, mobile smartphones and tablets, such as the iPad. Xirrus products are used at high-attendance conference and events, including Dreamforce, ITEXPO, and others.

Unlike traditional APs which use omnidirectional radios, Xirrus combines directional antennas with multiple radios together with a virtualized controller in a unique modular architecture that allows you to go completely down to the number of radios installed. The It enables you to have anywhere from 4 to 16 modular 802.11n Access Points with 450Mbps throughput Access Points. Modular XR platforms supports up to 32 total internal plus external remote radios for extended coverage.


Apple iPhone 5 Coverage Brings down Engadget

October 4, 2011

Google Bankrolls $100M to Get into Video Entertainment Biz

October 4, 2011


Last week I reported how Amazon should buy HBO or at least start creating their own TV shows and movies so they can be in control of their own destiny. I also mentioned last week Apple and Google as also potentially getting into the entertainment content creation business. Well it turns out I was prescient since it is now being reported that Google is getting into entertainment content creation. So Hollywood there is a new sheriff in town!

From The Next Web:

According to a recent tweet by Wall Street Journal’s Marketplace Editor, Dennis K. Berman, Google is reportedly putting up $100 million for new, original content on YouTube, including a big deal with Tony Hawk, the retired professional skateboarder and actor.





Don't Let Wi-Fi Device Onslaught Bring Enterprise Wi-Fi To Its Knees

September 30, 2011


If you are an IT or network administrator, you already know you've lost the battle against users BYOD (Bring-Your-Own-Device) to work. Now your job is to support everything from the Apple iPad, to Blackberries, to Android devices, to new tablets like the Amazon Kindle Fire. Good times, right? You're probably stressing over whether your WiFi enterprise network can handle all these new devices entering the workplace and you're not sure you have the knowledge or tools to deal with the explosion of personal Wi-Fi devices brought into the office.

Well, I have some good news for ya.


Why Amazon Should Buy HBO from Time Warner

September 30, 2011

I was just thinking about how Amazon’s goal is to subsidize their new Kindle Fire by selling content – in particular video content, which can then be streamed using their Amazon Prime “Netflix-like” service.

In fact, on Monday Amazon said its online streaming service will offer Fox movies and television shows under a new content deal, so Amazon seems to be expanding their content licensing portfolio.

However, Amazon is at the mercy of whatever the content providers charge for TV shows and movies.

Kindle Fire Silk Browser Proxying Stokes Privacy Concerns

September 29, 2011


The new Amazon Kindle Fire will use Amazon's very own completely new Web browser called Silk that leverages Amazon's EC2 architecture to proxy and cache web content for faster performance. You might think of it as something similar to Opera Mini, a former favorite mobile browser of mine, which does something similar. What I liked about Opera Mini on my old Windows Mobile phone was that it compressed images and made pages load faster on slower connections. But as 3G speeds became more prevalent, the need for Opera Mini diminished.

Skype 2.5 for Android Adds More Video Support

September 29, 2011

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