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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Quadruple rainbow caught on camera

October 6, 2011

Millions Change Facebook Profile Picture to Honor Steve Jobs

October 6, 2011

Millions of Facebook users have changed their Facebook profile picture to honor Apple co-founder Steve Jobs who died yesterday from pancreatic cancer. According to Facebook, 628 million active users changed their Facebook profile picture to a real Apple, the Apple logo, or a picture of Steve Jobs.

Actually, I made that number up. Well actually, I did a rough calculation based on my Facebook Newsfeed which shows that 11 out of 14 (78.5%) users in my Friends' list changed their profile picture to something Apple or Steve Jobs related.

11/14 * 800 million active Facebook users=628 million

I'm sure this is nowhere near accurate, but it does show the love that Steve Jobs has. Below is a screenshot taken at 10:30am today.





Cisco UC320W Review

October 5, 2011


Cisco isn’t known for hitting the SOHO/SMB space of 1-24 users, even with their feature-rich, but not entirely inexpensive Unified Communications Manager Express (UCME) product line.  UCME’s sweet spot is 30-100 users, while Cisco’s new UC 320W product works with 1-24 users, with a sweet spot of 4-16 users. Also, the big brother to the UC320W, the UC500 has a sweet spot of 12-80 users addressing the small to mid-sized market. The list price of a UC320W system with 10 users, including voicemail is just $995, which is under the psychological $1,000 price-point. 

New Xirrus XR Wireless Array - Faster Wi-Fi with Modular Pricing

October 5, 2011


Steven Wastie, Xirrus's Chief Marketing Officer informed me that Xirrus ($70 million annual revenue) today released their next-generation wireless platform, the XR Wireless Array, which is their 3rd-generation Wi-Fi modular wireless switch. Xirrus's goal is to ensure high performance wireless networks, whose explosive growth is being driven by mobile devices including laptops, mobile smartphones and tablets, such as the iPad. Xirrus products are used at high-attendance conference and events, including Dreamforce, ITEXPO, and others.

Unlike traditional APs which use omnidirectional radios, Xirrus combines directional antennas with multiple radios together with a virtualized controller in a unique modular architecture that allows you to go completely down to the number of radios installed. The It enables you to have anywhere from 4 to 16 modular 802.11n Access Points with 450Mbps throughput Access Points. Modular XR platforms supports up to 32 total internal plus external remote radios for extended coverage.


Apple iPhone 5 Coverage Brings down Engadget

October 4, 2011

Google Bankrolls $100M to Get into Video Entertainment Biz

October 4, 2011


Last week I reported how Amazon should buy HBO or at least start creating their own TV shows and movies so they can be in control of their own destiny. I also mentioned last week Apple and Google as also potentially getting into the entertainment content creation business. Well it turns out I was prescient since it is now being reported that Google is getting into entertainment content creation. So Hollywood there is a new sheriff in town!

From The Next Web:

According to a recent tweet by Wall Street Journal’s Marketplace Editor, Dennis K. Berman, Google is reportedly putting up $100 million for new, original content on YouTube, including a big deal with Tony Hawk, the retired professional skateboarder and actor.





Don't Let Wi-Fi Device Onslaught Bring Enterprise Wi-Fi To Its Knees

September 30, 2011


If you are an IT or network administrator, you already know you've lost the battle against users BYOD (Bring-Your-Own-Device) to work. Now your job is to support everything from the Apple iPad, to Blackberries, to Android devices, to new tablets like the Amazon Kindle Fire. Good times, right? You're probably stressing over whether your WiFi enterprise network can handle all these new devices entering the workplace and you're not sure you have the knowledge or tools to deal with the explosion of personal Wi-Fi devices brought into the office.

Well, I have some good news for ya.


Why Amazon Should Buy HBO from Time Warner

September 30, 2011

I was just thinking about how Amazon’s goal is to subsidize their new Kindle Fire by selling content – in particular video content, which can then be streamed using their Amazon Prime “Netflix-like” service.

In fact, on Monday Amazon said its online streaming service will offer Fox movies and television shows under a new content deal, so Amazon seems to be expanding their content licensing portfolio.

However, Amazon is at the mercy of whatever the content providers charge for TV shows and movies.

Kindle Fire Silk Browser Proxying Stokes Privacy Concerns

September 29, 2011


The new Amazon Kindle Fire will use Amazon's very own completely new Web browser called Silk that leverages Amazon's EC2 architecture to proxy and cache web content for faster performance. You might think of it as something similar to Opera Mini, a former favorite mobile browser of mine, which does something similar. What I liked about Opera Mini on my old Windows Mobile phone was that it compressed images and made pages load faster on slower connections. But as 3G speeds became more prevalent, the need for Opera Mini diminished.

Skype 2.5 for Android Adds More Video Support

September 29, 2011

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