Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Cisco and IBM

December 7, 2004

According to the Yankee Group, "Cisco and IBM Are Preferred Internet Protocol Telephony Solution Providers".

The Yankee Group released results of a new study that show internet protocol telephony (IPT) solution providers need to focus on the basic features that make IP telephony work in corporate environments. The Yankee Group IP Telephony YankeeBrandMonitor indicated that attributes such as stability, reliability and quality outweighed "future" benefits, such as technology leader and innovator.

Cisco Systems (NASDAQ: CSCO) and IBM (NYSE: IBM) ranked number one and number
two, respectively, in the study for deployment preference in the next 2 years.

Level 3 and Comcast

December 7, 2004

We can put the Level 3 & Comcast rumors to bed. Comcast has indeed chosen Level 3.

Excerpt:
Comcast Corporation (Nasdaq: CMCSA - News, CMCSK - News) today announced a long-term agreement with Level 3 Communications, Inc. (Nasdaq: LVLT - News) to provide inter-city and metro dark fiber as part of Comcast's extension of its fiber footprint.

This backbone is principally based on 20-year dark-fiber IRU's (indefeasible rights of use) from Level 3 and other sources.

Voice over IP Search

December 7, 2004

It is self-evident that "voice over IP" is a hot search term, but this is just more proof in the pudding.

Voice over IP Online Awareness Grows

SCOTTSDALE, Ariz., Dec. 7, 2004 (PRIMEZONE) -- Awareness of VoIP (Voice over IP) is rapidly growing on the Internet, according to VoIPAction.
VoIPAction conducted an analysis of 10 keywords that are in the mainstream of public awareness and that were searched for by people at the Yahoo-owned Overture search engine.

'Voice over IP' as a search term beat out the keywords 'Nintendo', 'Mac' and 'Bluetooth' in popularity of the number of search requests made for the month of October 2004, and was close in performance to some other household words: 'Oprah', 'Pokemon' and 'iPod'.

The results, which can be confirmed by visiting http://inventory.overture.com/ were:


Harry Potter: 705,005 requests
Pokemon: 369,885 requests
Oprah: 365,336 requests
iPod: 327,507 requests
Voice Over IP: 311,210 requests
Nintendo: 156,683 requests
Mac: 97,374 requests
Bluetooth: 62,753 requests
Skype: 54,526 requests
Vonage: 47,253 requests









Unlimited VoIP

December 6, 2004

As the VoIP service provider space becomes more and more crowded, you are going to see more and more creative pricing schemes. For instance, Greg Galitzine sent me an email with a press release stating that RNKVoIP would be rolling out "Phone for Life" that would allow consumers to pay a one-time fee of $999 for a lifetime of unlimited VoIP phone service. Yeah, you read that correctly.

Let's put that $999 in perspective.

TalkISP Unimessaging

December 6, 2004

Hmmm, new virtual PBX? Saw this posting to the VoIP Forums this weekend claiming to be a new virtual PBX which they term VPBX. Why not call it "hosted IP-PBX" like most people? Anyway, the posting was here:
New VPBX Product : Forums
It says:

Talkisp (http://www.talkisp.com) has a product called Unimessaging (http://www.unimessaging.net) that is a full featured VPBX.

Global IP Sound GIPS iLBC Codec

December 6, 2004

In the February 2003 issue of Internet Telephony Magazine, I wrote about Global IP Sound's excellent GIPS VoiceEngine codec, which can be integrated into VoIP applications. In August of this year, Nortel bought a 5% stake in Global IP Sound. Longboard also announced they would license the GIPS VoiceEngine which is being integrated into the LongBoard OnePhone Application. Now, Global IP Sound's GIPS iLBC First Speech Codec is to be standardized by the IETF for IP Telephony Solutions.

Net2Phone Lands Millennium Digital Media

December 6, 2004

Voiceglo Beta Testers

December 3, 2004

Another Voiceglo release - two days in a row! Boy, it's hard to keep up with these guys. I wasn't going to include this since I like to spread the "wealth" around with the VoIP coverage I do. However, they are calling for beta testers, so I thought I'd share this as well.

Cheap Phone Service

December 3, 2004

Here's an excerpt from Phone Service at $199 per year.

A start-up company will use Internet technology to offer flat-rate phone service for $199 a year.

The service, from a company called SunRocket and started by former MCI employees, includes unlimited local and long-distance calls as well as two new cordless phones.

Serving about 50 markets--including the Chicago area--with fewer than 50 employees, SunRocket illustrates how easily entrepreneurs with little money can start a phone company using what's known as voice over Internet protocol.

Ok, $199/year works out to $16.58/month. I'm not sure why they are offering a "yearly" charge as opposed to monthly.

Level3 News

December 3, 2004

Cox Communications Inc., a customer of Level 3 Communications Inc has increased its purchase of long-distance minutes on Level3's global broadband network recently as it rolls out VoIP. A Level3 official, declined to give specifics, however did state that traffic from Cox on Level3's network has roughly doubled over last year.

"Every month, we continue to get a nice growth rate, which indicates to us something is going right over there," said Kevin Dundon, senior vice president of wholesale VoIP services with Level 3.

Level3, still under heavy debt after building out one of the largest fiber optic deployments, has had several major wins in the VoIP space, including AOL, Skype, Charter, and last I heard, they are in talks still with cable giant, Comcast.

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