VoIP & Gadgets Blog

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

Avaya Takes Networking Lead in SPB

By Rich Tehrani on Wednesday, May 15

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Tagged alcatel-lucent, avaya, hp, interop, lucent, mpls, networking, spb, spirent, zeus kerravala

Alianza Wants to Host Your Software Telco

By Rich Tehrani on Tuesday, May 14

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Tagged acme packet, alianza, etsi, hosted ims, nfv, oracle, software telco, software telco congress, virtualization

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AOL and Dial-Up VoIP Update

October 20, 2004

Update to my AOL and Dial-UP VoIP blog entry:

A source told me that AOL's plans are indeed for broadband not dial-up. Here's my take on it... First, AOL isn't a "true" broadband provider. In fact, they used to resell cable modems and DSL access then get people to sign-up for a broadband provider and AOL.

Posted in VoIP

Tagged: aol : Related Tags: resell cable, proprietary content, broadband provider, content, broadband, access

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Pretec 12 GB Compact Flash card

October 20, 2004

Pretec 12GB CompactFlash Card

Just read a funny commentary on Pretec's new 12GB CF card - apparently it will cost more than a new Honda Civic - $14.900! YIKES! Somebody would really have to be an ultimate geek to require that amount of storage and pay that price. Excuse me a moment while I call my home equity loan officer...

Posted in Gadgets

FCC's Michael Powell and VoIP Regulation

October 20, 2004

FCC Chairman Michael Powell

FCC Chairman Michael Powell said Tuesday that he would seek broad regulatory authority for the federal government over Voice over Internet telephone services to avoid stifling the VoIP market.

Powell told an audience at an industry conference that letting states regulate VoIP would lead to conflicting regulations and stifle competition. In my opinion, the spaghetti of telecom regulation rules helped the traditional carriers hold a tight grip on the telecom industry for decades. So I agree with Powell and I feel that regulating VoIP today would no doubt require a future VoIP Telecom Act equivalent to the Telecommunications Deregulation Act of 1996 if we permit regulations to “infest” the VoIP industry.

Posted in VoIP

Tagged: e911, fcc : Related Tags: michael powell, reaching consequences, anything commission, consequences anything, chairman michael, powell

AOL and Dial-Up VoIP

October 20, 2004

America Online is in process of testing a flat-rate/month VoIP service, utilizing Level3’s network as it seeks to help stem the increasing customer defection. The service will launch in 2005.

As broadband connections in the United States continue to rise, the need for predominantly dial-up ISPs, such as AOL diminishes. I am assuming that AOL will attempt to provide “dial-up VoIP” so they can offer a competitive price-point that will put a tourniquet on the customer blood letting.

Posted in VoIP

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KABIRA ADVANCES VoIP ADOPTION

October 19, 2004

Some news that will hit the wires tomorrow...

KABIRA ADVANCES VoIP ADOPTION WITH END-TO-END SOLUTIONS SUITE

Breaking New Ground On Scalability, Reliability And Cost, New Offering Enables Full Service Lifecycle Delivery and Management For Faster Time-To-Service

San Rafael, California -- October 20, 2004 -- Kabira(TM) Technologies Inc., the high-performance leader in network switching software for telecommunications and real-time financial services, today announced a comprehensive solutions suite for service providers and enterprises deploying Voice over Internet Protocol (VoIP)-based telecommunication networks. Building on the high-performance Kabira Infrastructure System and the Kabira Transaction Switch underlying technology, the new Kabira offering enables full service lifecycle delivery and management of VoIP services, including design to deployment, order to delivery, and delivery to charging and billing. Available immediately, Kabira’s solutions for VoIP include the Kabira Provisioning and Service Activation (KPSA), the Kabira xDR Mediation and the Kabira Service Delivery Platform.

Posted in VoIP

Broadband market numbers

October 19, 2004

Some broadband market numbers to share...

SCOTTSDALE, Ariz., October 19, 2004 - Broadband is becoming a mainstream, must have residential service, according to In-Stat/MDR. The high-tech market research firm is projecting strong growth in both cable and DSL subscribers over the next several years, growing from a combined 24 million subscribers in 2003 to nearly 50 million subscribers in 2008. While growth will remain strong, it will be slowing as the market moves to maturity and the subscriber base becomes quite large.

Posted in Technology and Science

Sentiro PSTN and ENUM

October 19, 2004

Some more ENUM news to share today which complements my "Popular Telephony and Stealth Communications" blog entry...

Does this mean ENUM is gaining traction?

Sentiro Delivers termination from PSTN to UPT Numbers Based on ENUM. This allows the delivery, globally, of not only traditional voice services but also electronic services such as email, web, SMS/MMS, IM, and location-based services.

Posted in VoIP

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Super Fast Samsung SATA Hard Drive

October 19, 2004

Spaceballs - "Ludicrous Speed!"

Wow, check out this news release! A super fast, ludicrous speed, whopping 3.0 GB/s Serial ATA hard drive for a desktop PC using SATA? Damn, I want one of those! Hey Samsung, can I have a review unit.

Posted in Reviews, Technology and Science

Tagged: fast, fast sata, sata : Related Tags: install linux, unable install, please suggest, install fedora, mother board, linux

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Download High-Definition Movies

October 19, 2004

I've been itching to buy a new Microsoft Media Center 2005 PC for the past week or so. Microsoft Media Center 2005 has support for multiple TV tuners and it supports PVR (personal video recording) functionality as well as pause/resume live TV.

Well, it also supports HDTV, so I was very intrigued when I came across mavromatic's blog about Microsoft Media Center 2005 and the ability to download HDTV films from the Internet to the Media Center PC for a really rich viewing experience. Already there exists the ability to download movies for a "fee", but the video is compressed with less quality than a DVD.

Posted in Technology and Science

Tagged: download, hdtv, high definition, movies : Related Tags: media center, definition movies, windows media, microsoft media, wanna download, download

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Popular Telephony and Stealth Communications

October 19, 2004

Some very important VoIP news to share that be announced at exactly 1pm today...
Popular Telephony Inc., a telecommunications middleware company and Stealth Communications, operators of the Voice Peering Fabric will partner to provide Peerio GNUP™ users access to Stealth’s VPF ENUM Registry. If you're not familiar with Stealth - they're the ones that power Vonage. And of course if you read my blog, you're very familiar with Popular Telephony - I've blogged them a few times lately.

Posted in VoIP

Tagged: popular, popular telephony, telephony : Related Tags: popular telephony, voice peering, peerio gnup™, stealth communications, benefit consumer, users

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