Tom Keating : VoIP & Gadgets Blog
Tom Keating
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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Gigabit Ethernet Video Routers

November 29, 2004

In keeping with my Media Center Extender review (in conjunction with Microsoft's Media Center Edition 2005) that I blogged today, I just got this press release today, which discusses the growth that Gigabit Ethernet video routers will bring. (Some people prefer to call them "Media Gateways") It's interesting that in this digital age how important organizing and gaining easy access to your digital media has become. This research report/press release below is indicitive of that. The report mentions the convergence of voice (VoIP), video (including HDTV), and other media.

Azimuth Systems VoWLAN Testing Tool

November 29, 2004

We all know VoIP and wireless networks are hot, so Azimuth's Voice Over WLAN testing platform which is a testing tool for VoIP over wireless will no doubt be the first of many VoWLAN testing tools to hit the market.

Check out an excerpt of the release…
Full Suite of Benchmark Tests Validates Both VoWLAN Handsets and Wi-Fi Infrastructure for Application Robustness


Azimuth Systems, innovators in scalable, automated wireless network test systems, today announced a new benchmark test suite specifically designed for testing VoIP in the Wi-Fi environment. Azimuth's W-Series wireless LAN test platform is the leading system test solution for 802.11 network vendors, providing a reliable, scalable and automated test environment for performance, functionality, interoperability, conformance and certification testing.

Azimuth's new test suite focuses on two key VoWLAN system components. The first component, the VoWi-Fi Benchmark Test for Wireless VoIP Handset, validates the 802.11 behavior of the client handset during motion – ranging and roaming – and analyzes this behavior relative to the voice quality as measured by both MOS and R-Factor.

Linksys Media Center Extender (MCX) Review

November 29, 2004

Sony VAIO RA920G on top of right speaker

Ratings Score Installation Documentation Features Usability Performance Overall Last week I received a Sony VAIO RA920G Desktop PC running Microsoft Media Center 2005 (MCE) as well as the new Linksys Media Center Extender (MCX). The Sony VAIO RA920G has some cool features including an advanced liquid cooling system and enhanced acoustic technologies that make it virtually silent. This is perfect for my family room home theater setup -- after all you don't want the sound of the PC's fan spoiling the DVD movie watching experience!


Of course, I also have a Linksys Media Center Extender (MCX) which "wirelessly" extends the PC to allow me to have the PC and the TV located in different rooms in my home, thus negating the concern about noise from the PC.


Dial Up VoIP claim

November 27, 2004

Here's a claim for "free VoIP calls over dial-up". I don't have time to analyze this too much this evening since it is late (just got back from seeing Alexander the movie - my pick for one of the worst movies of the year and definitely the most hyped and disappointing film of the year), but this release was worth sharing...

btw - they misspelled VoIP as VoiP in the release, but I'm leaving it as is. Also, this is probably more "dial-up VoIP" hype than anything else, but I'll have to investigate further...

Kazaa offers Skype VoIP Calls

November 24, 2004

Deltathree Six New VoIP Plans

November 23, 2004

Deltathree today announced the launch of six new Broadband Phone consumer and business calling plans for its retail division, iConnectHere. Each calling plan includes local, long distance and international calling with advanced features such as voicemail, caller ID, 3-way calling, call forwarding and real-time call records. The service also provides end-users with a choice of phone numbers from the United States, Austria, Belgium, France, Germany, Ireland, Israel or the United Kingdom. The new iConnectHere Broadband Phone calling plans are available today and include a free adaptor.

The iConnectHere calling plans include unlimited in-network calls, advanced calling features, selection of telephone number in the United States or Europe, unlimited inbound calls, and a set of minutes to make calls.

Verizon Lobbies to Kill WiFi Hotspots

November 23, 2004

Important news story from MacWorld.

A proposed Pennsylvania law (supported by Verizon) is now on its way to the governor's desk that could pose a hurdle for the city of Philadelphia's ambitious plan to provide broadband service throughout the city via Wi-Fi.

One provision of House Bill 30 (HB30), a wide-ranging telecommunications regulation bill that earned final approval by the state House and Senate on Friday, would prohibit a government or any entity it creates from offering broadband for a fee.

Philadelphia's city government is studying plans to deploy Wi-Fi wireless LAN access points throughout the city, each offering IEEE 802.11b access and linked to others via a wireless mesh network, said Dinanah Neff, the city's chief information officer.

RADCOM and Comarco Partnership

November 23, 2004

Radcom gave me advance notice on this release announced today regarding their next-gen cellular testing solution through a partnership with Comarco, Inc. They have partnered to collaborate on the development of a next-generation testing solution that integrates both companies'
core technologies for service monitoring of 2.5G and 3G networks, including GPRS, UMTS and CDMA2000. (by the way, I've used several of Radcom's testing products and I liked all of them.)

With networks converging and "touching" each other in ever more complex ways, the ability to diagnose, test, simulate, and troubleshoot problems becomes increasingly important. With VoIP now being added to just about every type of network you can think of, latency testing and voice quality measurements are critical.

Spirit VoIP Conferencing

November 23, 2004

Just a quick VoIP conferencing product announcement to share.

New SPIRIT software provides more talk at better clarity and lower cost
November 23, – SPIRIT (www.spiritdsp.com/voip), the leading supplier of embedded software products for telecom and VoIP, announces Multi-PASS - a new software product targeted for PC-based VoIP communication.

SPIRIT Multi-PASS is an advanced conferencing solution providing both server-based and serverless peer-to-peer and multipoint conferencing. SPIRIT Multi-PASS enables any number of conferences and unlimited number of participants per conference without degradation of speech quality and user experience.

Popular Telephony GNUP Registry Now Live

November 22, 2004

The GNUP registry is now live, so you can go register for a number. Since I was one of the first to register, I figured i'd get a really cool number or one east to remember, like "(8844) 1000000002", alas it was not to be... I got (8844) 4294967281. Ah well...

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